Offer summary

Qualifications:

Degree or certifications in Technical Writing, Journalism, Professional Writing, English Teaching, Communication Arts, or Mass Communications., 1 to 2 years of experience as a Technical Writer., Strong analytical skills for understanding and writing functional documentation., Excellent grammatical skills..

Key responsabilities:

Document existing workflows in collaboration with operations managers and team leads.

Outline tasks and responsibilities of team members.

Maintain a list of reports tracking team success metrics and KPIs with the QA analytics team.

Update and document standard operating procedures (SOP) and optimized workflows.

At Vector Outsourcing Solutions Phils. Inc, our mission is to establish ourselves as the ‘Best in Class’, in the delivery of healthcare management services and billing services. We handle each and every client as if they are our only client by providing individualized business plans and keeping the client informed of the ever changing healthcare industry. Our attentiveness to your billing, your practice needs and your path to success will exceed all expectations. We believe that our success can only be measured through the success of the medical practices we manage.We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and end up on top as we continue to expand.Vision:To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer serviceMission:To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovationValues:TransparencyHonestyAccountabilityTrustResponsibilityEfficiencyAdaptabilityInnovationRespect

Job description

Job Description:

Work with operations managers, team leads, staff to document existing work flow.
Document tasks and responsibilities of team members.
Work with the QA analytics team to maintain a list of reports that track team success metrics, KPIs, frequency of generation and dissemination.
Work with Process QA managers to document optimized work flow.
Document and update standard operating procedures (SOP).
Determine the clearest and most logical way to present information for easy comprehension of process work flows.

Minimum Qualifications:

Consultancy basis minimum of 6 months consultancy contract subject for renewal
With a degree and/or certifications in Technical Writing, Journalism, Professional Writing, English Teaching, Communication Arts or Mass Communications
Should have a 1 to 2 years experience as Technical Writer
With strong analytical skills to understand and write functional documentation for new enhancements.
Excellent grammatical skills

Others: