Offer summary

Qualifications:

Proven leadership and people management skills, including talent development and performance evaluations., Excellent communication and interpersonal skills, with fluency in English (B2) and Russian (C1)., Strong analytical and problem-solving skills, capable of managing multiple priorities in a fast-paced environment., Experience in large-scale software development environments and familiarity with APIs and modern web technologies..

Key responsabilities:

Monitor and improve team productivity, client satisfaction, and response times.

Conduct regular performance reviews and create individual development plans for employees.

Resolve critical issues and manage internal and external conflicts efficiently.

Deliver clear and timely reports to the Head of Department and maintain KPI reporting accuracy.

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Managers Team Lead. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations.
Learn More

Key responsibilities:

Team Management:

Monitor and improve team productivity, client satisfaction, and response times

Ensure adherence to service standards and accuracy in issue resolution

Talent Development:

Conduct regular performance reviews and provide constructive feedback

Create individual development plans for employees based on feedback

Drive employee engagement, growth, and retention

Escalation & Conflict Resolution:

Resolve critical issues (escalations from TAMs and other teams)

Efficiently manage internal and external conflicts

Reduce the frequency of recurring issues

Reporting & Analytics:

Deliver clear and timely reports to the Head of Department

Maintain accuracy and completeness in KPI reporting

Process Improvement:

Continuously optimize processes to enhance efficiency and service quality

Requirements:

Proven leadership and people management skills, including talent development and performance evaluations
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills with the capacity to manage multiple priorities in a fast-paced environment
Fluency or proficiency in English, with a minimum level of B2 or higher
Fluency or proficiency in Russian, with a minimum level of C1 or higher
Desire and ability to learn new concepts, tools, and methodologies quickly
Previous work experience in large-scale software development environments
Familiarity with Application Programming Interfaces (APIs); basic understanding of multi-tenant architecture, knowledge of proxying and related network concepts, GitLab CI/CD pipelines, comprehension of data-driven systems
Command of markup web languages (HTML, CSS); Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles and responsive design practices
Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.