Offer summary

Qualifications:

1+ years experience in a SaaS or Cloud company, preferably in renewals, sales, or customer success., Fluent in English and French, with excellent communication and negotiation skills., Strong collaboration skills and ability to work cross-functionally., Detail-oriented, organized, and self-motivated with strong time management abilities..

Key responsabilities:

Manage renewals from a designated Book of Business to drive high renewal rates.

Engage with customers and channel partners to understand needs and mitigate cancellation risks.

Conduct regular calls with channel partners to monitor renewal activity and identify upsell opportunities.

Forecast renewal opportunities and maintain accurate records of customer interactions in the CRM system.

Job description

We are looking for anRenewal Manager (RM) to join our highly successful EMEA Renewals Team. In this role, you will be responsible for managing renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (both IQRR* & NRR)

Work from the comfort of your own home
Comprehensive healthcare benefit for you and your dependents
Mental wellbeing programs for you and your dependents
Competitive time off and vacation policy
Thriving workplace culture centered on caring, diversity, and inclusion

Renewal Management:

Proactively manage and track your renewals, with a laser focus on increasing both IQRR and NRR
Manage renewal terms, pricing and contract extensions for direct zoom customers as well as with selected zoom channel partners
Demonstrate strong time management skills by effectively prioritizing and navigating a higher Book of Business volume during the quarter, ensuring consistent delivery and performance

Customer Engagement:

Proactively reaching out to direct zoom customers as well as working with channel partners, by developing a deep understanding of customer’s needs through proactive renewal activities such as 1-1 outreach and renewal reviews
Assist Customers who may be at risk of cancelling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross functionally to assist with this task
Conduct regular cadence calls with selected channel partners to monitor renewal activity, deliver relevant Zoom updates, and identify potential upsell opportunities
Other operational tasks that are related to the Renewal’s team day to day business

Forecasting and Reporting:

This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)
Pro-actively flag accounts at risk and identify the risk reason

1+ years experience in a SaaS or Cloud company (preferably in renewals, sales or customer success)
Strong collaboration/relational skills, with the ability for cross-functional collaboration
Excellent communication & negotiation skills, with demonstrable track record of quota performance
Must be detail-oriented, organized, ethical, responsible, self-motivated with excellent time management skills
Fluent English & French language required
Ideal candidate will have a self-starter mentality with an abundance of confidence, and pride themselves on having a high say/do ratio
Salesforce CRM, Zuora, ServiceNow, and Tableau experience preferred

*In-Quarter Renewal Rate

Required profile