Bilingual Loan Consultant

Auto Approve is a fast-growing, multi-million-dollar fintech organization.  We are disrupting the way people pay for their cars and trucks, saving customers over $1,000 a year. Auto loans are complicated, confusing, and too costly.  Auto Approve makes it simple for our customers to save money and enjoy life more.  With the help of our private equity backers, we are revolutionizing the auto finance industry.

We recently crossed the $3B loan milestone, helping over 100,000 customers refinance loans; putting more money back in their pockets for things that matter the most. For the past 3 years, Auto Approve was recognized on Inc. 5000’s list of Fastest Growing Private Companies. We have even bigger goals and growth in mind for 2025, and the Loan Consultant will have an opportunity to grow personally and professionally and have a direct impact in helping Auto Approve achieve our aggressive growth goals into the future.

Most of our team members join us because they connect with our mission of providing services that make it simple for our customers to save money and enjoy life more. We provide a fast-paced, enthusiastic atmosphere that thrives on constant improvement. We offer a competitive compensation package, a full suite of benefits (including medical, dental, vision, & pet insurance, disability & leave benefits, life insurance, 401K plan with match, and more), and PTO and holidays. We are looking for individuals to demonstrate an entrepreneurial spirit, promote fresh ideas, and serve as an agent of change. The Loan Consultant will join our rapidly growing team remotely. The hours of the job are from Monday - Friday, 9AM to 6PM CST.

What You’ll Do:

Auto Approve brings in all the leads, quote requests, and phone calls. All our customers contact us to save money on their auto loan. As a Loan Consultant (LC), you will be handling only warm leads and will not have to do any prospecting and/or cold calling. Auto Approve ensures that LCs are set up for success with a robust paid training program lead by Andy Lam, Auto Approve's Sales Enablement Manager. This role is Base Salary + Commission, and our top Loan Consultant earned >$100,000 last year by helping customers refinance their cars.

The Loan Consultant is responsible for following up with our customer leads and facilitating the communication between the potential customer and the lending institution. The LC provides the customer with refinancing options, informs the customer about additional ancillary auto protection products we offer, and collects the necessary documentation to fund the loan. 

The role’s day-to-day duties include (but are not limited to):

• Following up on all warm leads via telephone, text messaging, and e-mail communication and averaging 5+ hours of talk time daily
• Interviewing and verifying customer provided information 
• Assisting customers by facilitating their auto loan refinance with our lending partners 
• Selling the refinance options, along with GAP and Warranty
• Meeting pre-determined goals established by management 

What You’ll Need:

• Bilingual work experience in English and Spanish required
• 2 + years of experience in a sales-based and/or or metrics-driven work environment required.
• Ability to be on the phone for 5+ hours daily required. 
• Basic computer skills required.
• Proficiency in MS Office products (Outlook, Word, Excel, PowerPoint) required.
• Experience in call centers, credit unions, collections, and/or retail preferred. 
• Proven success meeting or exceeding metrics while working remotely preferred.