Bluecore’s retail shopper identification and customer movement technology quickly generates incremental revenue for enterprise brands by turning more anonymous shoppers into known customers, and repeatedly and efficiently moving them through the purchase funnel. With transparent IDs and real-time product data built directly into campaign workflows, alongside point-and-click predictive models, retail marketers can bypass manual processes to trigger 100s of communications based on any signal and automate the content, offer, recommendation, timing of every email, mobile, site, and paid media message for each individual shopper. More than 400 brands trust Bluecore to rapidly increase customer retention and drive profitable growth, including Tapestry, Express, NOBULL, Lenovo, Teleflora, Alo Yoga, and Lulu and Georgia. For more information, visit Bluecore.com.

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

Team Lead - Forward Deployed Engineering

Description

The Team Lead, Forward Deployed Engineering is a dual, player-coach role, responsible for the day-to-day tasks of a Forward Deployed Engineer and the operational success of the other Forward Deployed Engineers under their purview. They are responsible for the day-to-day operations of Sprint ceremonies and work assignments. They provide feedback and guidance to their engineers, assist in design and architectural decisions, and unblock their teams’ work as things inevitably get in their way. They engage with clients, coworkers, vendors, and other third parties as needed to ensure clients get what they need.

Responsibilities

Forward Deployed Engineer
- Write and maintain custom JavaScript code deployed on clients’ ecommerce websites
- Write and maintain custom data ingestion and export jobs in Python and/or SQL
- Write and maintain custom JavaScript code in Google Cloud Functions to accommodate bespoke third party connections for the purposes of data transfer
- Engage with clients and internal stakeholders, providing strategic guidance on the appropriate technical approach(es) to executing client requests
- Participate in a rotating on-call schedule to ensure maximum consistency and accuracy of client data
Team Lead
- Conduct Sprint ceremonies and workflow management tasks for direct reports
- Maintain a pulse on the day-to-day work of direct reports, overseeing complex tasks, following up on timelines/deadlines, and providing guidance and assistance as needed to ensure timeliness and quality of output
- Serve as an escalation point for both internal and external matters, including engaging directly with clients, when necessary
- Conduct regular 1:1s with direct reports, unblocking their workflows, providing feedback and growth opportunities, managing down company/team information, and managing up employee concerns
- Assist management in with bi-annual performance reviews, providing essential context for the assessment of engineers within their purview
Requirements
- 3+ years of full-time work experience at a tech company or a startup
- Professional proficiency in JavaScript
- Proof of a technical background, whether that be a formal degree, work experience, or personal projects
- Ability to master Bluecore product, including features, customer use cases and key technical components
- Demonstrated project management skills; ability to define, scope and create project plans
- Knowledge of a broad range of web technologies, including: HTML, CSS, JavaScript, Python, SQL, REST/SOAP APIs, XML/JSON, tag management, git
- Excellent written and verbal communication
- Quick, on-your-feet thinking
- Willingness to engage directly with customers
- Problem-solving skills that enable you to identify and advise the best solutions
- Must be comfortable working day-to- day with cloud-based workflow tools, such as Salesforce, Jira, Google Apps, Airtable, and Slack
Nice to Haves
- Baseline knowledge of Python and SQL is a plus
- Marketing technology experience is a major plus
- Knowledge of eCommerce platforms and Email Service Providers (ESPs) is a plus
- Previous leadership experience is a major plus
Shift Timings - 6:30 PM IST - 2:30 AM IST

More About Us:

Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.

This comes to life in three core product lines:

Bluecore Communicate™ a modern email service provider (ESP) + SMS

Bluecore Site™ an onsite capture and personalization product

Bluecore Advertise™ a paid media product

Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.

At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Team Lead - Forward Deployed Engineering

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