Serving Spouses Transition Specialist

Reporting to the Serving Spouses Program Manager, the Serving Spouses Transition Specialist (TS) serves as a key provider of Hire Heroes USA’s services, delivering high-touch, tailored career coaching to military spouses. The TS addresses the distinct challenges military spouses encounter in building and advancing their careers, offering tailored support in career exploration, skill translation, professional branding, networking, and job search strategies to navigate the demands of military life. Through intensive one-on-one support and structured programming, the TS ensures clients receive the resources, mentorship, and advocacy needed to achieve meaningful employment outcomes.

Responsibilities

• Conduct comprehensive needs assessments to evaluate clients' career goals, employment history, education, skills, and personality traits to develop tailored career strategies.
• Facilitate in-depth career coaching sessions to help clients identify career aspirations, transferable skills, and potential career paths aligned with their strengths and interests.
• Develop and refine professional resumes by crafting compelling content that highlights achievements and qualifications, while providing coaching on best practices for improvement.
• Provide strategic guidance on resume and cover letter development, job search techniques, networking strategies, and interview preparation to enhance clients’ job readiness.
• Create customized career action plans that align with each client’s objectives, integrating personalized job search strategies and milestone tracking.
• Leverage available programs and resources, including referral services, training opportunities, volunteer experiences, and federal employment pathways, to maximize clients’ job search success.
• Ensure consistent client engagement by maintaining regular follow-ups, tracking progress, and adjusting career plans as needed to support long-term employment goals.
• Maintain accurate client records by documenting coaching interactions, job search progress, and key milestones to ensure continuity and effectiveness in service delivery.
• Stay informed on labor market trends and emerging employment opportunities to provide relevant industry insights and job market intelligence to clients.
• Facilitate career development workshops and seminars on key topics such as job search strategies, career transitions, interview skills, and personal branding to enhance clients’ employment prospects.
• Contribute to program innovation by piloting new initiatives, gathering client feedback through focus groups, and developing content aimed at improving service delivery and career coaching effectiveness.

• Knowledge of fundamentals of career exploration, effective job search tactics, and strategy, and overall career planning and management.
• Outstanding oral and written communication skills, high emotional intelligence, and the ability to translate career topics to audiences of widely different levels of experience and knowledge.
• Strong public speaking and facilitation skills, with experience leading virtual training.
• Ability to analyze job announcements and develop tailored application strategies.
• Excellent customer service, organizational, and collaboration skills.
• Excellent verbal, written, and interpersonal communication skills, with the ability to tailor messaging for diverse audiences.
• Exceptional project and time management skills, with demonstrated ability to manage competing priorities, multiple projects, and cross-functional initiatives in a fast-paced environment.
• Technical proficiency in digital collaboration and workflow tools, including Microsoft Office Suite (Word, PowerPoint, Excel), G-Suite (Docs, Slides, Sheets), and Slack.
• Experience with CRM platforms, particularly Salesforce, is highly desired.
• Ability to work independently and as part of a team, demonstrating adaptability, initiative, and a solution-oriented mindset.

• General office environment; temperature-controlled.
• Routinely uses standard office equipment, e.g. phones, computers.
• Sitting for extended periods.
• Travel 10% of the time.

• 100% company-sponsored Medical, Dental, and Vision premium coverage for employee
• 100% company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
• Free Tele-Health Appointments
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Paid Medical Leave and Family Care after one year of employment
• Paid Short-Term Military Leave
• Paid Bereavement Leave
• 401K with company match and immediate vesting
• Employee Assistance Program

All applicants must upload both a cover letter and resume.

About this Company:

MISSION
Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce.
As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients.

VISION
Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy.

CORE VALUES
Integrity, Effectiveness, Commitment, Excellence, Inclusion

Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success.

Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.

For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.