Engineer II - Communications

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

• Ability to manage telephony projects from initiation to completion, including planning, scheduling, resource allocation, risk management, and stakeholder communication.
• Advanced support of legacy Avaya, CMS, CTI, QFinity, Workforce Management and other related telephony platforms.
• Demonstrated leadership qualities, including the ability to mentor and coach junior team members and provide guidance on technical issues.
• Capacity to contribute to the development of strategic telephony initiatives aligned with business goals and objectives.
• Ability to lead telephony system upgrades, migrations, and expansions while minimizing disruption to business operations. This includes change management plans, coordinating testing and validation efforts, and facilitating user training and adoption.
• Consultation/recommendation to the design and deployment of modern telephony solutions, leveraging cloud-based platforms, virtualization, and software-defined networking principles.
• Advanced troubleshooting skills to address complex telephony issues, conduct root cause analysis, and implement sustainable solutions.
• Provide second level technical support to end-users and IT staff, resolving telephony-related issues and inquiries in a timely and professional manner.
• Proven track record of driving continuous improvement initiatives to optimize telephony systems, streamline processes, and enhance operational efficiency.
• Participate in evaluating new technologies, implementing automation solutions, and refining best practices.
• Strong communication and interpersonal skills to effectively communicate technical concepts to non-technical stakeholders, influence decision-making, and build consensus around telephony initiatives.
• Drive the development and maintenance of documentation, including telephony configurations, procedures, and knowledge base articles.
• Adhere to security policies and procedures to protect telephony systems and data from unauthorized access, breaches, and other security threats.
• Stay abreast of emerging telephony technologies, industry trends, and best practices, and make recommendations for their adoption based on business needs and objectives.
• Participate in on-call rotation for after hours support
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Advanced understanding of modern telephony concepts and technologies, including VoIP, SIP
• Advanced knowledge of telephony administration and troubleshooting in enterprise environments, including configuration of PBX systems, call routing, and workflows.
• Excellent problem-solving skills and the ability to analyze complex telephony issues, diagnose root causes, and implement effective solutions.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, Teams etc.)
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Self-motivated and proactive, with a passion for learning and staying up-to-date with emerging technologies and industry trends.
• Relevant certifications in telephony, networking, or cloud computing (e.g., CCNA, CCNP, AWS Certified Solutions Architect) are a plus.

Relevant Work Experience:

• 3-5 years relevant experience with modern cloud-based telephony systems; such as, Content Guru, Cisco or Genesys.
• 3-5 years of legacy telephony technologies, such as, Avaya PBX, CMS, QFinity, Alvaria WFM experience.
• Strong knowledge of telephony concepts, protocols, and technologies.
• Strong foundational skills in networking, computer science, or related fields

#LI-BS1

#LI-REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.