Offer summary

Qualifications:

5+ years of experience as a product designer or user experience designer., Strong understanding of design thinking and user-centered design principles., Ability to develop innovative strategies to detect and prevent fraud., Business acumen to understand the impact of design on business metrics..

Key responsabilities:

Design user experiences that safeguard the platform from fraud while ensuring a seamless experience for legitimate users.

Collaborate with cross-functional teams to drive the vision and strategy for fraud prevention.

Create solutions that enhance user satisfaction and meet business objectives.

Explore and tackle new challenges as the founding designer in the fraud space.

Job description

Posting ID # 13273
Max Pay Rate: $107.00/hr W2
Duration: 6 Month Role
Location: Remote

Sr. Product Designer, Fraud [Contract]
Consumer Fraud

About the Team
The Customer Experience & Integrity (CXI) Design team, made up of Support, Fraud, Trust & Safety, and Internal Tools teams, is responsible for turning the most critical customer pain points into delightful experiences. We're here to make consumers, merchants, and dashers feel like DoorDash is with them every step of the way in their journeys. And we do that with design thinking, creativity, and innovation. We strive to bring the heart and soul of DoorDash to fill the gaps in the overall user experience with delightful, unique, and memorable interactions. As part of the Fraud team, you will primarily focus on the consumer-facing fraud user experience.

About the Role

As a Sr. Product Designer for Fraud, you will play a crucial role in safeguarding our platform from fraudulent users while ensuring a seamless experience for our legitimate users
You'll need to go wide and deep into the overall user journeys and develop innovative strategies and features to detect and prevent fraudulent activities, while minimizing false positives and false negatives
You'll create solutions that drive both user satisfaction as well as business metrics
You'll work collaboratively with cross-functional teams (research, product, engineering, analytics, and business) to help drive the vision and strategy
You'll have the opportunity to make a real impact and be at the forefront of helping make DoorDash's customer experience the differentiator in why people choose to stay with us

We're excited about you because…

You have 5+ years of experience as a product designer or user experience designer
You're a pioneer. You're not afraid to be the founding designer in this space and explore and tackle new challenges
You have a respect for your craft. You're proud to put your name on your work because you critically thought through the problem and meticulously designed every corner of it
You're business savvy. You understand that your work ultimately contributes to the top line and bottom line of the business

Required profile