Offer summary

Qualifications:

Bilingual in English and Spanish, both speaking and writing., 1 year of experience in scheduling appointments and/or surgeries., Familiarity with insurance processes and verification., Ability to multi-task and work with a diverse patient population..

Key responsabilities:

Answer incoming calls and accurately book appointments in the Next Gen system.

Take messages and consultation requests from patients, doctors, and pharmacies.

Confirm and reschedule appointments, and register new patients with their demographics and insurance information.

Maintain accurate documentation in patient charts and provide support for the Front Office as needed.

Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 180 locations nationwide. We provide exceptional integrated healthcare experiences between our providers and patients. Our diverse company operates multiple types of healthcare services dedicated to improving the quality of care in a convenient and cost-effective manner. Our integrated approach to advancing markets allows for flexibility to provide care on an individualized, local market basis. Whether entering into a new market with surgical facilities, ancillary services or joint ventures with health systems, or furthering an existing market’s growth potential by focusing on base business, in-market development and new service lines, our experience has shown us that no two markets are alike. We see value in individuality. At Surgery Partners, our mission is to enhance patient quality of life through partnership. Surgery Partners is an organization deeply committed to providing quality, compassionate and personalized care, to meet the needs of our diverse patients, employees and physician partners in the communities in which we serve. Our colleagues are critical in achieving that mission. As it truly brings out the best in all of us, Surgery Partners is committed to diversity and inclusion. Our Surgery Partners team is comprised of more than 7,000 employees and 4,600 affiliated physicians, serving more than 600,000 patients annually. Want to work with us? Check out our website for current employment opportunities.

Job description

JOB TITLE: Remote Call Center Scheduler-Bilingual English and Spanish speaking and writing required. Must be located in Florida.

GENERAL SUMMARY OF DUTIES:

Answer incoming telephone calls
Accurately book appointments in Next Gen system.
Take messages from patients, doctors, pharmacies etc.
Take consultation requests from doctors and hospitals.
Confirm appointments for the following business day.
Assist with rescheduling of appointments when changes in scheduling occur.
Registering new patients, entering all demographics and insurance information. Verify insurance and provide appropriate accurate information to the patient related to insurance, time of visit, paperwork and arrivals as well as office protocols.
Counseling patients, appointment verification and scheduling appointments/surgeries for multiple physicians.
Directing calls to the appropriate department/ clinical tasking with appropriate documentation.
Accurately schedule surgeries, provide pre op instructions.
Maintain accurate and complete documentation in each patients chart related to the calls/messages.
Make outbound new patient calls and welcome new patients to the practice.
Must be capable of multi-tasking and working with a diverse patient population.
Provide back up support for the Front Office as needed.
Other duties as needed.