Offer summary

Qualifications:

High school diploma or equivalent required., One or more years of customer service experience is necessary., Strong computer navigation, typing, and telephone skills are essential., Ability to problem solve, negotiate, and build positive relationships with customers..

Key responsabilities:

Provide excellent customer support via phone or email to vehicle owners.

Proactively contact customers to enhance their satisfaction with the product.

Support team leads with operational projects and offer timely solutions.

Maintain a positive attitude while handling inbound and outbound communications.

Job description

About The Role

Location: Remote - Indiana residents

If you like to connect with people and build positive, lasting relationships, this could be a great career move for you - especially if you’re interested in working from home. This is more than just a customer support job at Morley. It’s a way for you to make a difference in the automotive industry with a leading auto manufacturer.

Pay Transparency

This position starts at $13 per hour.

What You'll Do

Via phone or email, provide excellent customer support and information to vehicle owners who are at risk for their level of satisfaction with the product
Proactively contact customers to help them have the ultimate customer care experience so they are happy with their purchase
Support the department and team leads with operational projects
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time / 7 a.m. - 4 p.m. Central time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills For Success

Required Skills

Computer navigation and telephone skills
Typing skills
Able to problem solve and take part in discussions as a consultant
Able to negotiate / create solutions that meet client, customer and Morley objectives
Have a strong work ethic, an ability to meet deadlines, excellent organizational and interpersonal skills, and strong attention to detail
Able to build positive, lasting relationships with your customer base
Have a full understanding of project operational and workflow processes to meet quality and productivity guidelines

Eligibility Requirements

One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
High school diploma or equivalent
Available to work shifts within the center's hours of operation:

Monday to Friday
9 a.m. - 9 p.m. Eastern time / 8 a.m. - 8 p.m. Central time
No weekends!

Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

Degree in relevant or related field

Remote Work Requirements

Indiana resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

Teladoc: 24/7 online access to doctors
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.

Required profile