NetSuite Program Manager, Customer Success Content Development

Overview

JOB DESCRIPTION

We are seeking a creative and strategic Program Manager, CS Content Development to join our Customer Success (CS) Insights Team. This role is ideal for a highly organized and goal-oriented content creator with a passion for innovation, storytelling, and visual communication.

The ideal candidate has 6 to 10+ years of experience in content creation, with expertise in graphic design, video production, and presentation development. Proficiency in Adobe Creative Cloud (specifically Photoshop, Illustrator, Premiere Pro, After Effects and InDesign) is required, along with advanced PowerPoint skills. Experience in a SaaS, Customer Success, or Sales environment is a plus.

This role requires exceptional organizational and communication skills, a customer-centric mindset, and the ability to manage multiple projects across diverse stakeholders. You will be responsible for developing engaging, high-impact content across various mediums to support key Customer Success initiatives. The ability to execute in a fast-paced environment with minimal direction is essential.

Key Responsibilities

Technical & Creative Execution:

• Develop engaging, high-quality content— including graphic design, short and long-form videos, presentations, print material, and written content— leveraging tools like PowerPoint, Adobe Suite and other multimedia tools
• Oversee video and multimedia production efforts, collaborating with internal and external partners
• Manage digital content repositories and ensure accessibility across teams
  
  
  

Content Development & Messaging

• Create compelling content that effectively communicates the value of Customer Success and NetSuite
• Maintain and refine messaging frameworks to ensure consistency across all content
• Develop scalable content models that enable easy adaptation for different audiences and use cases
• Ensure all content follows brand guidelines and best practices in storytelling and engagement
  
  
  

Strategic & Program Management

• Develop and execute a content strategy that aligns with CS objectives and business goals
• Manage multiple end-to-end content projects simultaneously, ensuring timely delivery and high impact
• Collaborate cross-functionally with CS, Sales, and Marketing to ensure content consistency and alignment
• Track content performance using KPIs and analytics to drive continuous improvement
  
  
  

Stakeholder Engagement & Leadership

• Serve as a trusted advisor to internal stakeholders, guiding content development and messaging strategies
• Present content concepts and strategies to senior leadership and cross-functional teams
• Provide training, coaching, and best practices on content development to internal teams
• Adapt content strategies to evolving business needs and changing customer expectations
  
  
  

Qualifications

Education: Bachelor’s degree in a relevant field or equivalent experience.

Experience: 6 to 10+ years of experience in content creation, with a strong portfolio demonstrating expertise in graphic design, video production, presentations, print materials, and written content. NetSuite experience is a plus.

Skills:

• Advanced design skills with a deep proficiency in content creation and presentation tools (Adobe Creative Cloud Suite, PowerPoint, and other industry-standard software)
• Expertise in video production, including advanced video editing, motion graphics, and multimedia content creation
• Proficiency in content management systems and digital publishing platforms
• Strong storytelling abilities with a focus on brand messaging consistency
• Creation of compelling presentations, reports, and video scripts that engage and inform
• Expertise in writing, editing, and visual content creation for diverse audiences
• Development of scalable content frameworks for efficiency and reuse
• Strategic content planning aligned with business objectives and audience needs
• End-to-end program management for content initiatives, from ideation to execution
• Cross-functional collaboration with CS, Sales, and Marketing teams to align messaging
• Ability to influence and drive alignment around content strategy across teams
• Executive communication and presentation skills, with an emphasis on clarity and impact
• Strong organizational and time-management abilities to handle multiple priorities
• Self-starter mentality with the ability to execute projects independently and proactively
• Adaptability in fast-paced, ambiguous environments, managing shifting priorities effectively
  
  
  

Career Level - IC3

Responsibilities

See above.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $70,600 - $141,200 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.