MS Dynamics CRM Field Service Solution Architect

Company Description

Our mission, your future

As a global community of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate intrapreneurs, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.

Ready to make a significant impact on mission-critical projects and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us!

Your role, your impact

As a Microsoft Dynamics CRM Field Service Solution Architect, you will guide clients in achieving their business objectives by leveraging Microsoft Dynamics CRM along with a blend of advanced technologies, tools and programming methodologies. Your ability to quickly develop and maintain a high level of knowledge on CRM products and remain an expert on current product capabilities will be key to your success.

Your day-to-day

• Work with clients to thoroughly define their business needs and develop functional specifications;
• Develop solutions using best-of-breed software tools;
• Demonstrate completed solutions to clients;
• Document solutions comprehensively for clients and internal support teams;
• Track time spent on client billing and manage scope changes with the client;
• Generate revenue through billable work and help promote advanced services;
• Meet departmental expectations for customer satisfaction and evaluation ratings;
• Assist in creating demo and training recordings;
• Act as a liaison between multiple technology groups and represent groups in large-scale meetings.
  
  

Keys to your success

• Bachelor’s degree
• 3 to 5 years of experience as a business consultant;
• Extensive knowledge of the CE Field Service module, with experience leading at least 3 end-to-end implementations;
• Strong initiative, customer-service orientation and commitment to ensuring timely and quality resolutions to client issues;
• Effective presentation skills, capable of explaining information to various group sizes and levels of knowledge;
• Well-organized, self-motivated team player with the ability to efficiently prioritize and plan work activities and develop realistic action plans.
  
  

Language Skills

• French: Advanced
• English: Advanced
  
  

Our authenticity is our strength

The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.

An inclusive path to success

Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page at https://www.alithya.com/en/accessibility .