Offer summary

Qualifications:

Tertiary level qualification in chemistry, electronics, physics, or related discipline, or equivalent practical experience., Solid technical or scientific background gained in industry or academia., Fluent in English and German (C1 Level) with good computer literacy., Current driving license and valid working permission within the EU..

Key responsabilities:

Install, maintain, and provide technical support for MALDI Biotyper products at customer sites.

Liaise with customers for site planning and deliver basic operator training.

Conduct breakdown repairs and planned maintenance with rapid response as needed.

Maintain accurate records and submit documentation in a timely manner.

Job description

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 9.700 employees are working on this permanent challenge, at over 100 locations on all continents.

Responsibilities

Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our MALDI Biotyper products, duties will include:

familiarization with specific MBT instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory in Bremen
liaise with customers and colleagues in the site planning process prior to installation
inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
carry out breakdown repairs and planned maintenance at customers’ sites as part of a team, with rapid response where necessary
provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
carry out procedures necessary to validate systems to certifiable standards
provide technical input to the sales team in non-routine sales cases
frequent travel within the EMEA region and occasionally abroad is an essential part of the job.

Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

Qualifications

outgoing and good at building relationships through inspiring trust and confidence
a professional image and a very high standard of personal presentation
self-motivation and a willingness to work with others toward a shared goal
the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
excel at continual learning in a rapidly advancing technological area.
a tertiary level qualification in chemistry, electronic and physics or a related discipline or can demonstrate a similar level of knowledge and skill gained by practical experience
a solid technical or scientific background gained in industry or academia
a current and valid driving license
no visa or other restriction preventing travel in the USA or EU.
the capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
ability to diagnose causes of malfunction and to actively resolve customers’ service problems
good computer literacy, including familiarity with data system hardware and industry standard operating systems
fluent in English and German (C1 Level)
valid working permission within the EU

Job Location: Austria

Required profile