Training Manager, APAC

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role can be done from home

Building the world’s leading sound experience starts with the experience we provide for our people. That’s why we’ve been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices around the globe. This role can be done remotely from home anywhere in Australia. It’s about impact, not location.

#LI-Remote

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

An APAC Training Manager is responsible for developing, leading and delivering educational strategy both in-person and digitally across the globe to our residential and professional partner audiences.  This role will act as both an educator and a leader within the market. This role will also manage agency labor across multiple countries in region with the potential for internal employees over time. Members of the Sonos Global Education Team embody all of Sonos’ behaviors, Respect, Collaboration, Transparency, and Ownership. 

Managers on the Sonos Global Education Team will lead with transparency, empathy, and creativity. They will create a working environment that fosters diversity of perspectives while acting as a group to achieve goals. 

What You’ll Do:

• Drive educational engagement with both retail and professional audiences in the APAC market. 

• Present engaging educational content verbally to both small and large audiences in a variety of formats. These formats include in-person events and meetings, live and pre-recorded webinars, on-camera video training, and live trade show events. 

• Manage the educational on-boarding of new Sonos partners, to establish them as high quality and motivated partners. This would include residential/commercial installers and distributors.

• Travel to multiple countries within Asia and Australia to conduct training events.

• Be responsible for agency and third-party labor management within the region. This management would include team meetings, performance reviews, team strategy, as well as team budget and contracts.

• In collaboration with the Professional and Retail Account Management team, ensure that all existing partners are educated on product and software updates throughout the year, reinforcing brand trust. This work will include achieving revenue goals for these partners and collaboration during quarterly business reviews.

• Lead in educating on key Sonos projects and product launches.

• Provide guidance in the creation of educational content such as Google Slides / PowerPoint presentations, on-demand learning modules, video and presentation scripts, on-camera training videos. 

• Speak the operating languages of the audiences we connect with: Professional residential/commercial audio-video installation, retail consumer electronics, and more.

• Navigate and deploy different communications styles dependent on the audience.

• Work in a fast paced, ever changing environment that requires flexibility and compassion for both partners and internal teams.

• Collaborate remotely and in-person to innovate how the Sonos Global Education Team connects with our audiences to make our training activities the most enjoyable and fulfilling educational experiences in the industry.

• Communicate with our partners outside of training events to answer questions and clarify key topics.

• Travel globally to educate relevant partner audiences during brand and educational activations.

• Capture and analyze audience feedback from training activations and communicate actionable insights to relevant teams (product, marketing, etc) during and outside of quarterly business reviews. 

• Keep up with industry trends and technology to ensure that the team is the authority on any topic that complements or competes with Sonos.

• Continually practice presentational skills to maintain training performance at an elite level.

• Continue to build on the legacy of “best in class” training moments that Sonos has delivered over the last 10+ years.

What You’ll Need:

Basic Qualifications

• 3-5+ years of people leadership experience

• Demonstrated experience, and success with enthusiastic public speaking and on-camera presentations

• Effective experience in the residential and commercial audio-video industry.

• Effective experience in communicating knowledge to others

• Demonstrated ability to lead projects from incubation to completion

• Language fluency in English

• The ability to travel throughout Asia and Australia, for in-person training events on a monthly basis, with visits to North America or Europe at least twice a year. 

Preferred Qualifications

• 5+ years of experience in the technical education field

• Experience in audio video retail, installation, or design

• Training certifications from CEDIA, AVIXA, and the NAHB

• Proficiency in writing in a clear and conversational style

• Humility to identify opportunities in oneself and the team

• A passion for consumer and professional electronics

• Experience collaborating with teammates and cross-functional teams

• Proficient in Microsoft Powerpoint and Google Slides

• Proficiency in Adobe Suite, specifically Adobe Premiere 

• A curiosity to learn new skills and a dedication to master those skills.

• Highly organized and able to deliver multiple projects at the same time.

• Additional language fluency in Japanese, Mandarin, Hindi

• A love of the music and home theater experiences

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work in the advertised locations, both now and in the future.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.