French Speaking Customer Support for Music Streaming Platform Department

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exceptional career opportunities. We are currently looking for a French Speaking Customer Support Representative for the Music Streaming Platform Department. This role is perfect for individuals who are passionate about music and technology and enjoy helping customers navigate their streaming experiences.

Responsibilities

• Provide top-notch customer support to French-speaking clients regarding issues related to the music streaming platform via phone, email, and chat.
• Assist customers with questions about subscriptions, playback issues, and account management.
• Effectively resolve customer complaints and inquiries to enhance user experience.
• Document customer interactions accurately and follow up on unresolved issues promptly.
• Collaborate with internal technical teams to troubleshoot complex issues and improve service delivery.
• Stay updated on the latest features and trends in the music streaming industry to provide informed support.
• Gather and relay customer feedback to contribute to service enhancements and new features development.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, preferably in the tech or entertainment sector, is a plus.
• A strong interest in music and familiarity with music streaming platforms.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• Proficient in using customer support tools and standard office software.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks