French Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment FR is committed to connecting talented professionals with exciting career opportunities. We are currently seeking a French Speaking Customer Support Representative for the Ride-Sharing App Department. This position is ideal for individuals who are passionate about technology and ride-sharing services and enjoy assisting customers in utilizing the app effectively.

Responsibilities

• Provide exceptional customer support to French-speaking users of the ride-sharing app via phone, email, and chat.
• Assist customers with inquiries related to account management, ride bookings, payments, and app features.
• Effectively resolve issues and complaints to ensure a positive experience for users.
• Document customer interactions accurately and maintain up-to-date records of inquiries.
• Collaborate with technical and operations teams to address complex customer issues and provide solutions.
• Educate users about app functionalities and best practices for using the ride-sharing service.
• Gather customer feedback to help improve the app and service offerings.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the technology or transportation sectors.
• Strong communication skills and a customer-focused approach.
• Ability to explain technical concepts clearly to a non-technical audience.
• Proficient in using customer support software and standard office applications.
• Strong problem-solving skills and the ability to work under pressure.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks