French Speaking Customer Support for Mobile Banking Services Department

Patrique Mercier Recruitment FR is focused on connecting talented individuals with rewarding career opportunities. We are currently looking for a French Speaking Customer Support Representative for the Mobile Banking Services Department. This position is perfect for individuals who are passionate about customer service and want to assist French-speaking clients with their mobile banking needs.

Responsibilities

• Offer outstanding customer support to French-speaking clients regarding mobile banking services via phone, email, and chat.
• Assist customers with inquiries related to account management, app functionalities, transactions, and security protocols.
• Provide solutions to customer complaints and issues, ensuring a high level of satisfaction.
• Document customer interactions accurately and follow up on outstanding inquiries and issues.
• Collaborate with technical teams to address complex customer issues and improve service efficacy.
• Educate customers on new features, updates, and best practices for using mobile banking services.
• Gather customer feedback and insights to contribute to continuous service improvements.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, ideally in the banking or financial services sector.
• Strong communication skills with a customer-oriented approach.
• Detail-oriented with strong problem-solving abilities.
• Proficient in customer support software and standard office applications.
• A proactive attitude towards assisting customers and resolving issues efficiently.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks