Offer summary

Qualifications:

High School Diploma or GED required., Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products., Experience with vehicle electrical systems and diagnostics is essential., CFC12-12 Certified and Technician Type II MV AC EPA Certification preferred..

Key responsabilities:

Provide technical support and troubleshooting assistance to customers via calls and emails.

Document troubleshooting procedures and product issues for internal records.

Travel to various sites to diagnose and troubleshoot service and maintenance occurrences.

Initiate new coach warranty claims and assist with campaign completion.

Job description

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
Assist customers in understanding service manuals
Initiate new coach warranty claims
Provide 24 hour on-call emergency support
Document trouble shooting procedures and product issues
Initiate and assist with campaign completion
Provide detailed information daily on new coach issues
Work with engineers to document, contain and countermeasure issues

Travel is required (90%)

WHAT YOU NEED TO BE SUCCESSFUL:

High School Diploma or GED
Experience programming vehicle electrical systems
Experience running electrical systems, power train, and air system diagnostics
Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
CFC12-12 Certified and Technician Type II MV AC EPA Certification
Detailed knowledge of HVAC systems
Commercial Driver’s License (CDL) with required medical cert. card (preferred)
Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL,Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
Must be computer literate (Word, Excel, Microsoft products)
Superior customer service skills
This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

Benefits Starting Day One of Employment!
Company Paid Base Dental & Vision Coverage
Company Paid Life Insurance
Medical Insurance – Employer HSA Contribution Plan Options
Competitive Wages
401K plan with Company Match
Paid Vacation, Sick, and Holidays
Employer organized events throughout the year
We value safety, high quality products and employee engagement in everything we do.