Customer Success Manager

We are seeking a proactive and relationship-driven Customer Success Manager to join our team in Valencia, Spain. In this role, you will play a key part in ensuring our customers maximize the value of our solutions, driving long-term engagement, and fostering strong relationships. You will act as a trusted advisor, helping customers achieve their business goals while contributing to the overall growth and success of our company

Responsibilities

• Customer Relationship Management: Own and nurture customer relationships, acting as a strategic partner to ensure their success.
• Onboarding & Adoption: Lead a seamless onboarding experience, providing tailored guidance to maximize product adoption and engagement.
• Proactive Account Engagement: Anticipate customer needs by proactively providing insights, best practices, and recommendations.
• Retention & Expansion: Identify and execute strategies to improve retention, drive renewals, and uncover expansion opportunities in collaboration with sales.
• Problem-Solving & Support: Act as a customer advocate, coordinating with internal teams to address challenges and deliver optimal solutions.
• Product Advocacy: Champion the voice of the customer, providing feedback to product teams to enhance features and functionality.
• Reporting & Insights: Analyze customer engagement metrics to drive data-informed decisions and improve customer outcomes.

Competencies & Skills

• 3-5+ years of experience in customer success, account management, or a related role within a B2B SaaS or technology-driven environment.
• Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable insights.
• Proven ability to analyze data, identify trends, and proactively solve customer challenges.
• Experience working cross-functionally across sales, support, and product teams to drive measurable customer success.
• A deep passion for delivering value, fostering engagement, and building long-term customer relationships.

Preferred Qualifications:

• Proficiency with CRM and customer success platforms such as Salesforce, PlanHat, or Gainsight.
• Experience tracking and improving customer success metrics, including NRR, GRR, CSAT, and NPS.
• Background in SaaS, technology, or enterprise solutions, ideally in a high-growth environment.

Why Labster.

At Labster and UbiSim, we are driven by a bold vision: to empower the world with knowledge. Our mission is to captivate learners and dismantle barriers through immersive technology that improves lives. As a leader in immersive learning, Labster redefines STEM education by providing tools that break down societal and economic barriers, enabling students to flourish in their careers and communities. UbiSim is shaping the future of nursing education, equipping the next generation of patient-centric nurses with immersive VR experiences. Our work is urgent and impactful—addressing global shortages in healthcare and STEM fields while engaging students more deeply and democratizing access to high-quality learning. If you’re passionate about making a tangible difference in the world through education and healthcare innovation, this role will amplify your impact.

What’s in it for you?

• Competitive compensation and comprehensive benefits package.

• Generous parental leave policy, including a phased return to work program to support your transition.

• Work with flexibility in a remote-first organization that values work-life balance.

• Flexible vacation policy so you can recharge when you need it.

• Opportunities to travel and connect with colleagues from around the world.

• Access to free 1:1 therapy sessions and mental health support through a membership with iFeel.

• The chance to get involved with our Values in Action and LGBTQIA+ Employee Resource Groups, promoting a diverse and inclusive workplace.

Our commitment to all of you 

Labster is committed to select the best available candidate for every open position, regardless of sex, sexual orientation, race, color, religion, marital status, ethnic origin, age, disability or geographical location. At the same time, we aim to provide all team members with the opportunity to develop long- term careers appropriate to their abilities and ambitions. Labster is also committed to ensuring that recruitment procedures are fair, objective, impartial, transparent, and are applied consistently.