Work Location Type: Remote
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Summary:
The Inside Development Representative (IDR) is responsible for maximizing and growing revenue and profits by acquiring new business throughout Canada. The focus of this role will be prospecting the leads generated from our channel network (Branch, Customer Service, Web), identifying customers’ needs and aligning them to Grainger’s products, solutions, and services accordingly.
Job Responsibilities (You Will):
- Prospect new business through a mix of reactive and proactive activity
- Identify customers’ needs to promote Grainger value on every call
- Conduct customer conversations that include:
- Needs analysis
- Identify buyer roles / decision makers
- Determine account complexity (buying behavior, employees, industry)
- Active positioning of pricing offers
- Prioritize and qualify leads from intake channels to determine viability and assist with customer journey
- Work cross functionally with partners from our Customer Service Center, Branch, and eCommerce team
- Coordinate new sold to creation with Financial Services
- Ensure continuous and strategic management of a new prospect pipeline that drives progress across multiple accounts
- Utilize tools to track the progress and outcomes
- Segment customers based on size to determine next steps and ownership
- Effectively transition qualified prospects to our Commercial or National Sales team based on an understanding of account complexity and buying criteria
Education/Experience (You Have):
- High School Diploma or equivalent preferred.
- 1-3 years of experience in related field preferred.
- An assertive personality, high energy level and resilient character
- Excellent communication skills (verbal, written, phone)
- A high level of integrity in all business dealings
- Strong time management and organization skills
- Proven record of effectively influencing without authority
- Customer service and telemarketing experience is an asset
- Ability to rapidly build knowledge of Grainger’s product lines
- Understand and use basic selling techniques: opening, probing, presentation, over-coming objections
- Having a drive and passion for sales
- Competitive drive with a constant desire to meet and/or exceed targets
- Possessing a high desire to excel without accepting mediocrity
- Thinks critically and creatively; has out-of-the-box thinking
- Bilingual French is an asset
#LI-KG1
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
DEI Statement
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.
