Offer summary

Qualifications:

5+ years of experience in ServiceNow implementations for HRSD and/or CSM, Proficiency in Agile project management methodologies, Degree in Information Technology, Computer Science, or Engineering, Certified ServiceNow Administrator and Implementation Specialist for HRSD or CSM required..

Key responsabilities:

Lead the successful delivery of ServiceNow solutions in a client consulting environment

Conduct implementation workshops to gather user stories and consult on best practices

Develop client-specific reporting and integration components

Ensure high-quality technical deliverables and drive continuous improvement in implementation methodologies.

Job description

Principal Technical Consultant – HRSD/CSM

Locations: Richmond, VA; Atlanta, GA; Remote

Veracity by RGP™ is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.

Veracity is currently seeking a ServiceNow Principal Technical Consultant for HRSD / CSM to join our fast-growing Elite Global ServiceNow Practice. The resource will be responsible for the successful project delivery of ServiceNow's solutions and services, in a client consulting environment.

What you get to do in this role:

The Principal Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow HRSD and/or CSM product capabilities and complimentary technologies in a client-consulting environment including Case and Knowledge Management for HRSD - Onboarding and Transitions, Employee Relations, Manager Hub, Employee Journey Management, Employee Center Pro, Mobile Employee Onboarding, PA/PI for HR, Virtual Agent for HR, Now Assist GenAI. For CSM - Case and Knowledge Management, Data Models, PA/PI for CSM, Virtual Agent for CSM, Now Assist GenAI, Configurable Workspace, Customer Portals. This position will contribute as a senior leader of the project delivery and solution delivery team including:

Support implementation workshops to gather business/technical agile user stories
Consult customers on industry and ServiceNow best practices
Application UI Configuration and Workflow Configuration
Development of required client specific reporting
Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
Interface with ServiceNow technical teams as needed
Lead/Co-lead technical implementation teams
Prepare all client facing and internal deliverables that are technology related
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Subject Matter Expert on the delivery of ServiceNow solutions for HR and/or CSM
Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

To be successful in this role, we need someone who has:

Technical Skills:
5+ years demonstrated experience as a key technical leader for ServiceNow implementations in HRSD and/or CSM
Proficiency with Agile project management and delivery methodologies
Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
Demonstrated experience in technical consulting roles that are client facing
JavaScript, AngularJS, HTML 5.0, CSS/LESS
Certified ServiceNow Administrator (CSA) required
Certified Implementation Specialist for HRSD (CIS-HR) required and/or
Certified Implementation Specialist for CSM (CIS-CSM) required
Certified Application Developer (CAD) preferred
GenAI Now Assist Accreditations nice to have

Note: Veracity will provide ServiceNow Partner training and certification opportunities to obtain if not held. Successful completion is a requirement for employment.

Consulting Skills

Client facing professional with consultative style
Proven team player and platform capability mentor
Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
Strong attention to detail and creative problem-solving skills an absolute essential
Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

Life at Veracity

Our Culture

Flexible work environment (remote or onsite)
Family first
Agile and collaborative
Fun and energetic
Group of like-minded folks and creative problem solvers
Fast paced
Inclusive and Passionate
Supportive, approachable, and encouraging leadership and team members
All roles are client facing

Summary of Benefits*

Competitive compensation
Comprehensive medical plans
401k Savings Plan
Employee Stock Purchase Plan

*Benefit eligibility may vary based on employment status upon hire

Base Pay Range: $85-$90/Hour

All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.

Equal Opportunity Employer
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.

If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.

Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!

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