Offer summary

Qualifications:

Experience in operational or B2C customer support roles., Strong problem-solving and adaptability skills., Familiarity with tools like Jira and Confluence is a plus., Willingness to learn and experiment in a tech-focused environment..

Key responsabilities:

Assist in implementing and maintaining workflows for product development.

Facilitate communication between cross-functional teams to align goals.

Monitor operational challenges and help resolve inefficiencies.

Gather and organize feedback from stakeholders for process improvement.

Job description

Fixed Term Contract, Remote based in Mexico

Member Platform Team:

We are a fast-moving, growth-focused and resilient team that thrives on curiosity and continuous learning.
We value problem-solving, adaptability, and a willingness to experiment — recognizing that learning from mistakes is part of building great products.
We are a globally distributed, remote-first team, and we're part of YouGov's Platform Technology function.
We design and build the member platform – bringing together our panel and our data-sharing technology
We partner with teams across the business to unify and enhance the member experience and optimise journeys
We represent the voice of members in wider business projects

The Member Platform sits between our members, the people who trust us with their data, and YouGov's data sharing & collection tools. Is the place where members register, participate and get rewarded for sharing their data.

This is an excellent opportunity for someone with operational or B2C customer support experience looking to take their first step into the product and tech world. This is a hands-on delivery role, reporting to the Product Operations Manager.
You will be part of a very important project with great impact!

Responsibilities

Operational support: Assist in implementing and maintaining workflows that improve the efficiency of product development and delivery processes.
Cross-functional collaboration: Facilitate communication between Product, Engineering, Design, and other teams to align goals and remove roadblocks.
Tool Administration: Help manage internal tools like Jira, Confluence, and other productivity platforms, ensuring they are optimised for team use.
Issue Tracking: Monitor operational challenges and collaborate with the team to resolve bottlenecks or inefficiencies.
Feedback Coordination: Gather and organise feedback from stakeholders, contributing to process and product improvement initiatives.
Process Improvement: Identify opportunities to enhance workflows and recommend solutions to increase efficiency and scalability.
Support Product Delivery: Provide assistance to ensure smooth product launches.
Fundamentally investigate and process / block flagged accounts manually. Set up and document a full fraud review process.

You will be reporting to the Product Operations Manager, and will be working closely with the product team of the Member Platform.

Company Description and Culture

YouGov is a global online research company, offering insight into what the world thinks.

We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.

Why join YouGov?

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

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