Customer Service Representative (Booking Officer) - (004 - 00146)

​​Looking for Filipino (Philippines-based) candidates

Job Role: Customer Service Representative (Booking Officer) - (004 - 00146)

Work Schedule: 40 hrs / week

Salary: 1,400 - 1,500 AUD / Month (Final offer will be based on the client’s assessment, as well as your experience and background)

Contract Type: Independent Contractor Agreement; Full-Time; Remote

Who We Are: At Hunt St we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is:

The client is a national organisation that specialises in expert translation and interpretation services. With NAATI-certified professionals and teams across major Australian cities, they offer fast, high-quality language support to government, businesses, and individuals. They’re big enough to manage complex projects, yet flexible and approachable enough to deliver personalised, top-tier customer service every time.

Role Overview:

We’re on the lookout for experienced and reliable Customer Support Representatives / Booking Officer to join a remote team supporting an Australian-based client. This role is perfect for someone who’s already worked in an Aussie call centre environment and is keen to continue delivering high-quality service from home. You’ll be the first point of contact for customers, providing top-notch support via phone, email, or chat — with the goal of resolving queries quickly and leaving customers with a great impression.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, or chat in a professional and friendly manner.
• Provide accurate information, troubleshoot common issues, and follow up as needed.
• Maintain detailed records of customer interactions using internal systems.
• Collaborate with internal teams to escalate and resolve more complex issues.
• Meet individual KPIs related to response time, customer satisfaction, and issue resolution.

Requirements

• At least 3 years of call centre experience in an Australian setting.
• Must hold a university degree relevant to the role.
• Strong internet connection and a reliable PC setup – must be capable of running multiple systems and handling video calls smoothly.
• Prior work-from-home experience – ideal, to ensure quick onboarding and minimal hand-holding.
• Clear, neutral to minimal accent – strong communication skills are key; candidates should be easy to understand and confident speaking with Aussie customers.
• Must be willing to provide a Police Clearance (NBIA).
• Must be open to undergoing a third-party background check provided by the client.

Before applying, please note: This application includes a video assessment provided by the client. If you’re not comfortable with creating a video assessment, that’s completely okay—feel free to explore other opportunities with us. Additionally, as part of the independent contractor agreement, our clients are not obligated to provide you with equipment, so you will need to use your own. Thank you!