Senior Technical Trainer (Modern Data Focus)

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

Lighthouse is seeking an enthusiastic Technical Trainer for our Talent Strategy & Enablement team to educate and enhance competencies of our employees in the Service Delivery department. This position is an excellent fit for an enthusiastic, motivated and self-starting individual looking for a fast-paced, dynamic and challenging work environment. The role offers the opportunity to leverage your expertise in all aspects of technical training and writing.

Candidates must develop extensive knowledge of Lighthouse’s product offerings, processes and customer goals. Must be a creative thinker, capable of learning and summarizing complex concepts and issues in a clear and interesting way. Must be able to build strong working relationships with the cross-functional product development areas of the company.

What will this person do?

• Build and shape the ongoing strategy and mission of Modern Data training programs (with an opportunity to build programs from the ground up) – 10%     
• Based on research and analysis, assess Modern Data training needs and determine training objectives - 5%
• Execute virtual training sessions, webinars, workshops in groups or individually - 50%
• Build and deliver content for online documentation, video tutorials, and knowledge base articles - 20%
• Conduct content review based on student evaluations and provide recommendations for training material revisions - 5%
• Determine overall effectiveness of Modern Data training programs and make continuous improvements - 5%
• Analyze Lighthouse workflows and processes to identify process inefficiencies and areas for improvement - 5%

Bring your passion and together we will shine.   It would also be great if you have the following:

• Able to work independently and as part of a team
• Experience in designing technical course content
• Experience with software or technology services and related technologies
• Understanding of Agile best practices and delivery model
• Competency with MS Office Suite (Outlook, Word, Excel, PowerPoint) required
• Competency with Articulate 360, Camtasia, Learning Management Systems (LMS) preferred
• Work cross-functionally with SMEs in the Service Delivery and Product Development groups
• Outstanding communication skills and comfortable speaking to crowds
• Self-motivated and effective in a fluid environment
• Bachelor's degree in a related field or equivalent experience
• 6+ years of proven experience as a technical trainer or equivalent eDiscovery industry experience education
• Certifications such as RCA, RCTP, Nuix Data Discovery Core, EnCE, and Brainspace Analyst are preferred

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

 This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.