Offer summary

Qualifications:

Bachelor's degree with 5 years' experience or master's degree with 3 years' experience in account management., Strong relationship management and communication skills are essential., Experience in the SaaS industry and knowledge of treasury systems is required., Proven analytical, reporting, and project management skills are necessary..

Key responsabilities:

Lead and manage a portfolio of premium and platinum customers as the single point of contact.

Oversee service monitoring, reporting, and ensure SLA compliance for assigned customers.

Conduct regular meetings with customers and coordinate escalations with internal support teams.

Track account health indicators and maintain accurate account documentation and plans.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

Essential Duties and Responsibilities

● Lead and manage a portfolio of premium and platinum customers.

● Serve as single point of contact for assigned customer portfolio.

● Oversee service monitoring and reporting for assigned customer portfolio.

● Partner with internal stakeholders such as Account Managers and Support Managers to ensure positive customer experience and service quality.

● Conduct regular steering committee meetings with customers.

● Monitor service delivery metrics and SLA compliance.

● Proactively monitor and manage customers' queue of outstanding cases.

● Identify potential service delivery pain points and risks.

● Coordinate escalations with internal support teams.

● Track and analyze account health indicators.

● Review and distribute performance reports to stakeholders.

● Lead platform adoption initiatives within portfolio.

● Drive feature requests and enhancement discussions.

● Maintain awareness of all releases and changes affecting customer platforms.

● Arrange and conduct onsite customer visits.

● Maintain accurate account documentation and plans.

● Monitor customer satisfaction and engagement levels.

● Oversee service monitoring and reporting.

● Facilitate communication between customers and internal teams.

Education, Experience and Skills

● Bachelor's degree with 5 years' experience; or master's degree with 3 years' experience; or PhD without experience; or equivalent experience in account management.

● Treasury systems knowledge.

● Platform experience within SaaS industry.

● Strong relationship management skills.

● Excellent communication and presentation abilities.

● Experience managing customer portfolios.

● Understanding of financial industry concepts.

● Proven stakeholder management capabilities.

● Strong analytical and reporting skills.

● Project management experience.

● Experience in cross-functional team collaboration.

● Ability to work effectively with multiple stakeholders.

● Experience in customer success or account management a plus