Offer summary

Qualifications:

Bachelor’s degree in business administration or related field from an accredited institution., 2+ years of experience in customer success or sales at a SaaS company., Excellent communication and writing skills, fluent in English., Strong organizational skills and ability to manage time effectively..

Key responsabilities:

Manage merchant compliance and risk by reviewing and verifying new merchant applications.

Provide excellent support to merchants through various communication channels.

Drive merchant retention by sharing best practices and gathering feedback for product improvements.

Engage with inactive merchants to track activity and encourage re-engagement.

Job description

Tabeo is building the ‘Shopify’ for private healthcare. Our platform simplifies payment and marketing services for local clinical providers including dentists, audiologists and opticians. Customers benefit from a quicker, easier access to relevant payment options in one unified check out flow. In addition, they receive access to i) custom landing pages, ii) email & text campaign builders and iii) dashboard to manage leads.

Today, over 8,000 dentists across the UK use Tabeo. 200 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for cards and capitation plans. Sector specific features and super competitive pricing will help us upsell the service. In parallel, we want to capture more market share in new verticals (hearing and vision care). 99% of payments rely on cards so you build/own the data highway to simplify marketing flows for our Customers.

The business is profitable and we plan to grow revenues by over 100% per year in the next 5 years.

We believe in a remote first approach to work and equip teams with all perks and tools so they can thrive. However, we all come together 2x per year for Team Weeks. We previously met in Dubai, Lisbon and London. Next, it is Budapest and Reykjavik.

About the role:

We are looking for a highly motivated and customer-centric Customer Success Associate to join our growing team. In this role, you will be responsible for ensuring our customers have a seamless and positive experience with Tabeo’s platform. You will work closely with clients to understand their needs, provide support, and offer tailored solutions that drive customer satisfaction and retention.

Responsibilities:

Manage Merchant Compliance and Risk

Review and verify new merchant applications to operate on the platform
Perform compliance checks for merchants
Evaluate applications for merchants to operate under Tabeo’s FCA licence

Provide Excellent Support to Merchants

Use email, chatbot, FAQ and VidYard to enable better self service
Answer adhoc merchant queries in a timely and professional manner
Develop a sound understanding of private specialist healthcare markets

Drive Merchant Retention and Productivity

Use our merchant app and email to share best practices or recent trends
Gather feedback and help Product to design new features
Track activity and engage merchants who are no longer active

Requirements

Relevant work experience

2+ years experience in customer success/sales at SaaS company
Demonstrable track record in driving retention and positive churn

Degrees, Courses & Certification

Bachelor’s degree, preferably in business administration obtained from an accredited and certified institute

Skills and Specifications

Excellent communication and writing skills
Fluent in English
Organised, meticulous and great time management
Able to empathise with merchants but also have difficult conversations
Ability to deliver on tight deadlines
Able to think of solutions on the spot
Must have a genuine concern for customer and merchant outcomes

Flexibility is a must. We work in a fast-paced environment and we are growing very quickly. This means that you may be given additional responsibilities to help out other teams throughout the business.

Benefits