About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Senior Director of Product Adoption is a key leader and critical role within the new Go To Market (GTM) and Product Adoption organization, reporting directly to the VP of GTM & Product Adoption. This role will lead the Lumen customer product adoption motions and including planning, launching and scaling Lumen’s Migration Factory. The leader will manage a small but mighty team overseeing the operational aspects to support bringing migration solutions, services and new adoption programs to market. This role includes managing processes, systems, and teams to ensure efficient execution across the GTM function. The Senior Director of Product Adoption will ensure that all programs are executed efficiently, effectively, and in alignment with Lumen’s strategic objectives.
Work Location
This position has been designated as fully remote in the U.S.
The Main Responsibilities
- Confidence in building a new program operations function from the ground-up in partnership with leadership.
- Serve as a liaison between Product, Sales and Marketing teams to ensure alignment across the GTM and customer migration process.
- Analyzing existing operations to identify bottlenecks and inefficiencies, then designing and implementing process improvements to streamline workflows and increase productivity.
- Partner with leadership and cross-functional partners to help design, shape, launch, and manage goals and annual roadmaps.
- Interface with leadership acts as a sounding board for improvements.
- Tactically prioritize and orchestrate stakeholder’s programs.
- Assess company-wide GTM launches and recommend improvements.
- Provide thought leadership in coaching team members to build repeatable, scalable assets in BoMs.
- Producing accurate and timely reporting of GTM, program status throughout its life cycle.
- Analyzing program risks.
- Lead complex data gathering, analyzing and interpreting to create actions driving desired business results.
- Serve as a critical link to accelerate GTM motions across Product, Sales & Marketing.
What We Look For in a Candidate
- Minimum: 8+ years of director level (or above) leadership experience
- Expert level leader in sales operations, business operations, or marketing operations within a complex GTM environment.
- The ideal candidate will have a deep understanding of commercial strategy, enterprise product management, product marketing, and sales enablement.
- Possess strong leadership skills and exhibits managerial courage.
- Proven ability to present information to various levels in organizations.
- Understanding of project management, how to effective coach team members in improving PM skills.
- Excellent interpersonal skills with ability to successfully interact at all levels of the organization, and in a highly-matrixed and cross-functional capacity
- Professional presence to communicate and present with B2B executive customers as well as internal EVPs, C-suite
- Strong attention to detail and superior organizational skill
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$171,447 - $228,596 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$180,020 - $240,026 in these states: CO HI MI MN NC NH NV OR RI
$188,592 - $251,456 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
#LI-HR1
Requisition #: 337828
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
