Offer summary

Qualifications:

5+ years of experience in professional learning, implementation, or training roles., 3+ years of team leadership experience in professional learning and/or implementation., Strong understanding of adult learning principles and instructional design., Excellent communication, project management, and stakeholder collaboration skills..

Key responsabilities:

Lead and mentor a team of Professional Learning Facilitators and Implementation Specialists.

Oversee onboarding for new customers and ensure successful implementation of solutions.

Collaborate with internal teams to ensure training content is relevant and effective.

Monitor performance metrics and drive improvements in team delivery and customer experience.

Job description

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life.

Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. Learners also find Transfr experiences highly engaging and enjoyable. At Transfr, we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today.

Summary: We're looking for a Professional Learning Manager to lead the team responsible for onboarding and training our customers. In this role, you’ll oversee implementation and professional learning delivery, ensuring customers have a smooth, valuable experience from day one. You’ll lead a team of facilitators and implementation specialists, working cross-functionally to drive adoption, satisfaction, and long-term success. This role will report to the VP of Customer Success.

**Expected travel for this role is up to 75%**

Key Focus Areas:

Strategic Leadership

Adult Learning & Instructional Design

Customer Enablement

Team Coaching & Development

Project & Change Management

Performance Metrics & Analysis

Cross-functional Collaboration

Responsibilities:

Lead, mentor, and support a team of Professional Learning Facilitators and Implementation Specialists, fostering growth and alignment to company goals.

Oversee end-to-end onboarding for new customers, ensuring successful implementation of Transfr’s solutions.

Ensure delivery of high-quality, engaging professional learning, both virtually and in-person, tailored to the needs of each customer.

Collaborate with internal teams (Customer Success, Programs, Product) to ensure training content is relevant, effective, and continuously improved.

Collaborate on the creation of scalable onboarding and training frameworks, including Train-the-Trainer models for partner enablement.

Monitor performance metrics (e.g., implementation timelines, learner feedback, CSAT, NPS) and use data to drive improvements in team delivery and customer experience.

Help identify and support at-risk customers by recommending re-engagement strategies or additional training.

Drive process improvements to increase efficiency, consistency, and overall impact of customer onboarding and professional learning.

Act as a senior escalation point for implementation or training-related concerns, resolving issues quickly and collaboratively.

Qualifications:

5+ years of experience in professional learning, implementation, or training roles

3+ years of team leadership experience, specifically in professional learning and/or implementation

Background in education, workforce development, or organizational learning in addition to corporate (startup or larger organization) experience.

Strong understanding and experience of adult learning principles and instructional design

Familiarity with learning technologies (e.g., LMS platforms, e-learning tools)

Excellent communication, project management, and stakeholder collaboration skills

A growth mindset and passion for helping others succeed

Experience with Train-the-Trainer models or international rollouts

Ability and willingness to travel up to 75% of the time.

What We Offer: The base salary range for this position is expected to be between $100,000-120,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary this role may be eligible for additional company benefits such as variable compensation, stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance.

In Closing:

If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success.

Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all.

At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Must be authorized to work in the United States without restriction**

Learn more at transfrinc.com

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