Pro Solutions Center Representative I

What You Will Do

The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro Outside Sales team, and store employees to complete work in a timely and accurate manner. To be successful, the Pro Solution Center I Representative must have foundational knowledge of phone and computer systems and common customer service practices. In addition, the individual in this role uses various systems to complete work and as such must be able to learn and utilize new systems and tools with training.

Responsibility Statements

•Process simple quotes, orders, and returns by various forms of external means such as incoming calls, email, and fax.
•Informs customers of sales promotions while also suggestive selling product lines.
•Resolves product or service questions while determining the best solution within standard company timelines.
•Partners with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly.
•Maintains a positive, empathetic, and professional attitude with internal and external customers.
•Strives to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
•Works within system-based work queue to identify activities ready for review.
•Sends, receives, and responds to questions from Pro Customers, stores and Pro outside sales reps related to quote and order details.
•Adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote.
•Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.

What you Need to Succeed

Minimum Qualifications
•2 years’ experience in a call center, office administration, high volume retail, service support, or similar work environment.
•Basic math and reading comprehension skills.
•Basic computer skills, including working knowledge of Microsoft Office
•Ability to problem solve with a positive, can-do attitude.
•Ability to multi-task, prioritize and manage time effectively.

Preferred Qualifications
• Infor Cloud Suite Experience 

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.