Offer summary

Qualifications:

Native level of French language is a must., Near-native level of English both spoken and written is required., Minimum of 2 years experience in a similar position, particularly in lead generation and B2B outbound calls., High school diploma, BA or equivalent/higher education is necessary..

Key responsabilities:

Conduct B2B outbound calls to small and medium businesses in French and English-speaking countries.

Generate leads and qualify shipping needs for potential business accounts.

Document customer interactions and maintain accurate records in CRM systems.

Provide excellent customer service while maintaining confidentiality and escalating issues as needed.

Job description

We seek an Inside Sales Specialist to join our international project with the world-leading corporation – a transportation, e-commerce, and business services provider.

Candidates based in Bulgaria ONLY.

GENERAL RESPONSIBILITIES: Conducting B2B outbound calls for small to medium businesses that have shipped items in the past. To learn about shipping, uncovering opportunities, and qualifying shipping needs to see if a business account would provide them value and if so, setting that up for them

FUNCTIONS

Conduct B2B outbound calls in France and English spoken countries in Europe

Lead Generation
Research and resolve issues reported by the customers
Obtain, enter, and verify customer information in a CRM systems
Document customer notes with clear, concise explanations in a timely, and accurate manner
Maintain quality conversations that meet client's standards
Delivering on key performance indicators required by the client
Customer service
Maintain strict confidentiality of information provided by customers or data accessed
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Escalate to the supervisor the situations outside the employee’s control that could adversely impact the services being provided

YOUR PROFILE

- Native level of FRENCH language IS A MUST

- A near-native level of ENGLISH both spoken and written IS A MUST

- 2+ years in a similar position

- Experience in Lead Generation, B2B outbound calls

- Holding a high school, BA or an equivalent / higher education diploma

- Ambitious and proactive with a demonstrated ability to reach and exceed targets

- Confident and pleasant phone & email communication skills

- Interested in working in an international and dynamic sales team

OUR OFFER

- Professional development in a multicultural team with 20 years of “Know-How”

Long-term commitment