Job Title: Greeter/Proctor IELTS Digital Exams
Role Purpose:
We are seeking a dedicated individual to manage the greeting and proctoring process for IELTS Digital Exams. You will assist test takers during check-in, validate their credentials, and remotely proctor multiple candidates during live test sessions. You will also identify and report any challenges, malpractices, or frauds as per exam guidelines.
Main Accountabilities:
In this role, you will play a vital part in ensuring the smooth execution of exam sessions, providing candidate support, and maintaining high-quality standards.
Your responsibilities will include validating candidate information before the start of each exam, resolving candidate queries during the check-in process, and identifying and escalating priority issues when necessary. You will also route and transfer issues to the appropriate resources or channels and follow up on inquiries as required. Accurate and timely completion of logs and data sheets will be essential, along with meeting daily transaction targets while maintaining high-quality standards.
As a proctor, you will remotely oversee up to six candidates per session during live test sessions. These sessions require continuous sitting for 3-4 hours, where you will be responsible for ensuring that candidates adhere to defined parameters. Any observed malpractices or inconsistencies must be reported to the team leader according to the evaluation guidelines. Additionally, you will need to document candidate activities, complete logs, and ensure the daily transaction targets are met with high quality. For candidates experiencing technical issues on test day, you will need to complete incident trackers and documentation promptly.
You will also be required to comply with all information security policies, raise incidents or whistleblow when noncompliance is observed, and ensure adherence to organizational policies such as the code of conduct and IT policy.
If you are committed to maintaining high standards, have a keen eye for detail, and can thrive in a remote proctoring environment, we invite you to apply for this exciting opportunity.
Qualification & Experience:
- Graduate
- 12 to 18 months of work experience
Important Information:
Pay Band: 4/H
No. of positions: 1
Country/Location: Noida, India
Department: Exams
Contract Type: Fixed Term Local Contract 1 Year-Can be extended
Closing Date: 22 April 2025
Interview Dates: 29th April onwards (Tuesday, Wednesday and Friday only)
Right to Work: Applications are welcomed from candidates in Noida, India with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
