Assistant Manager, Journal Operations - Permanent – Hybrid Role

About our Team:

• As part of the Global Circulation department, we offer an alternative look at the behind the scenes work that goes into enabling Sage’s success
• Working closely with Sage Editorial, Production, Sales, and Finance, as well as customers and consortia, it’s an excellent place to develop connections, build in-depth understanding of the industry and develop new skills
• We play a central operational role in the business functions, supporting key objectives, including the mission to double Open Access publishing output by 2027
• We strive to deliver a frictionless process for Contributor Licensing, APC payments, and Publishing Charges through system administration, process design, and responsive customer service
• We have team members in London and Dehradun, India fulfilling Operations and Customer Service roles respectively. There is close collaboration between the roles to ensure that knowledge is shared so that we are providing the best possible service to customers
• Join a friendly, distributed team with a collaborative learning environment, and opportunities for international travel to support Journal Publishing Operations at Sage

Could you be our new Assistant Manager?

• Possess an analytical mentality, employing curiosity and initiative to drive continuous improvement of processes
• Demonstrate a strong dedication to data-driven decision making, incorporating data analysis and reporting into your daily working routine using a variety of software
• Exhibit strong leadership and relationship-building skills
• Experience of leading and delivering successful projects
• Give examples of fostering collaborative environments with a positive culture of development and improvement while achieving results
• History of working with senior partners to deliver on objectives and implement successful change
• Highly adaptable and capable of balancing priorities of key objectives in a constantly evolving environment
• Deliver individual and team-level support, acting decisively and advocating for the person or group to senior partners and peers

Your new role:

• Act as the key point of expertise for all financial touchpoints from all locations, collaborating closely with the Editorial team, IT, Production and the Finance departments in UK, US and India and continually streamlining workflows related to production service charges
• Lead testing on new financial workflows, crafting test scripts, coordinating testing, consolidating results and feedback, detailing and advising other departments as appropriate
• Take ownership of global issue metrics, crafting reports and distributing appropriately
• Build and continuously improve a standard operating procedure for the team to ensure customer expectations are met
• Engage in the wider organisation and industry to relay information back to the team and equip with knowledge to be more effective
• Agree SLAs with partners to ensure the team’s activities are measurable and in line with expectations
• Line-manage members of the broader Journals Operations team, led by the Senior Manager, Journal Operations; ensuring work is understood, training tasks, providing context and conducting quality assurance
• Manage offshore team members performance through quality control mechanisms and an approach of continuous improvement and learning through evidence
• Act as a point of escalation for incidents that are likely to need to be resolved with vendors
• Act as an advocate for the needs of the customer with internal departments and vendors when raising incidents
• Advise on operational impact of potential new deal clauses and processes to add information to negotiators to come to the best mutually beneficial agreement possible with societies
• Proactively manage team performance measured by key indicators
• Take ownership of the invoicing and documentation of staffing levels in Global Publishing Services
  
  If you have a disability and need any support during the application process, please contact humanresources@sagepub.co.uk. We will respond to any requests for support in a timely manner. All qualified applicants are encouraged to apply.

A cover letter is important to us, this offers the hiring manager valuable insights into how your skill set aligns with the role, what unique contributions you can bring to the team and why you are interested in this position. Therefore, when applying for this role online, please upload your cover letter and CV as one document.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.  As a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.