Field Application Scientist

About Akoya Biosciences, Inc.  

As The Spatial Biology Company®, Akoya Biosciences’ mission is to bring context to the world of biology and human health through the power of spatial phenotyping. The company offers comprehensive single-cell imaging solutions that allow researchers to phenotype cells with spatial context and visualize how they organize and interact to influence disease progression and response to therapy. Akoya offers a full continuum of spatial phenotyping solutions to serve the diverse needs of researchers across discovery, translational and clinical research: PhenoCode™ Panels and PhenoCycler®, PhenoImager® Fusion, and PhenoImager HT Instruments.  

Job Description Summary  

We are looking for an experienced Field Application Scientist (FAS) to aid in Akoya's pre-sales efforts and provide onsite and remote post-sales support to users in North America. The primary functions of this role include technical and scientific presentations, as well as training and support on instrument operation, sample preparation, and data analysis. Responsibilities span both the PhenoCycler® and PhenoImager® product lines and consumables, including ensuring user proficiency on newly installed systems and post-sales support of all aspects of Akoya’s workflows. This position includes cross-functional tasks and will work collaboratively with Support Engineers, Product Management, and Sales. Our ideal candidate will have experience in a customer-facing role and will be experienced in immunohistochemistry, immunofluorescence, and microscopy. 

This role will be a great fit for self-starters who are comfortable taking initiative and working with new technologies and cutting-edge science. When it comes to troubleshooting, you will not always know the correct answer, but you can harness your resources to quickly find the answer. Dealing with uncertainty, having flexibility, and having the ability to think on your feet is a must. 

The ideal candidate would have excellent communication and organizational skills with prior FAS experience. Responsiveness and ownership are critical for customer success. 

Duties and Responsibilities 

• Conduct product demonstrations and presentations to potential customers 

• Collaborate with the sales team to understand customer requirements and provide technical expertise during the sales process  

• Participate in customer meetings and calls to address technical questions and concerns 

• Support marketing efforts by contributing to webinars, workshops, and conferences 

• Develop and maintain strong relationships with existing and prospective customers to understand their needs 

• Manage assigned territory independently (e.g., travel, schedule) and occasionally provide support outside of that territory 

• Provide on-site and remote training and technical support on hands-on workflow, consumables, and data analysis, including troubleshooting 

• Accurately record pertinent information in Customer Relationship Management system 

• Be the customer advocate and share user feedback on applications, workflow, and components 

• Travel 50% of the time 

• Other duties as assigned 

Qualifications/Skills  

• BS in Life Sciences, Engineering, or similar as minimum, MS or PhD preferred 

• 2+ years’ experience in an FAS or similar customer-facing role preferred 

• Hands-on experience with immunohistochemistry (IHC, IF), fluorescence microscopy, and data analysis software 

• Familiar with automated instruments with fluidics components 

• Ability to work independently and as part of a team towards corporate goals 

• Excellent organizational, analytical, and systematic troubleshooting skills 

• Strong written and verbal communication skills; outstanding presentation and training skills 

• Clear vision of and commitment to providing outstanding customer service 

• Valid Driver’s License 

The hiring range for this position is $95,000 - $120,000 per year, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

Akoya’s excellent benefits program includes a selection of Medical and Dental plans, and Life, AD&D and Short-Term Disability insurance, Tuition Reimbursement, 401(k) with immediate Company match vesting, Company paid holidays and more! 

Akoya values bringing together individuals with diverse backgrounds. We are proud to be an Equal Opportunity/Affirmative Action Employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.