Offer summary

Qualifications:

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is essential., Strong enthusiasm for customer service and e-commerce., Excellent communication and interpersonal skills., Ability to work effectively in a remote environment with strong organizational skills..

Key responsabilities:

Deliver exceptional customer support to Nordic-speaking clients via email, chat, and phone.

Assist customers with inquiries related to the online marketplace platform.

Document customer interactions accurately in the CRM system.

Collaborate with team members to achieve service goals and enhance customer satisfaction.

Job description

🌍 Be Part of an Innovative Team! Patrique Mercier Recruitment ES is excited to announce an opportunity for a Nordic Speaking Customer Support representative for our Online Marketplace Platform Department! If you’re fluent in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) and are passionate about e-commerce and customer service, this is the perfect role for you!

In this dynamic position, you will provide top-notch support to Nordic-speaking customers utilizing our online marketplace. You'll help them navigate our platform while ensuring a seamless shopping experience. Join us in leading the charge towards enhancing customer satisfaction and loyalty in the exciting world of online commerce!

Your Responsibilities

Deliver exceptional customer support to Nordic-speaking clients via various channels including email, chat, and phone.
Assist customers with inquiries related to the online marketplace platform, ensuring they receive prompt and effective solutions.
Document customer interactions accurately in our CRM system for continuous improvement.
Collaborate with team members to achieve service goals and enhance overall customer satisfaction.
Stay updated on industry trends and participate in training sessions to improve service delivery.

Requirements

Please ensure that your nationality and native language is clearly stated in your C.V. and/or Cover Letter.
Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is essential.
A strong enthusiasm for customer service and e-commerce.
Previous experience in customer support is an advantage but not mandatory.
Excellent communication and interpersonal skills.
A proactive team player with a positive attitude.
Strong problem-solving skills and a keen eye for detail.
Ability to work effectively in a remote environment with excellent organizational skills.

Benefits

· Private Health Insurance

· Training & Development

· Performance Bonus

· 2 Extra Salaries Per Year Fully Paid Training

· Fully Paid Relocation Package ( flight, transfer and hotel )

· Free Greek Lessons, discounts and other perks

Required profile