Vehicle Impound Recovery Associate

Full job description

First Help Financial (FHF) is one of the fastest growing and most diverse companies in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last five years.

Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Vehicle Impound Recovery Associate

Your Location: Remote/Anywhere within the USA

You Report To: Associate Manager, Asset Management and Skip Tracing

Your Schedule: Monday through Friday: 8:00 AM - 4:30 PM EST. During training, schedule can vary. No weekends!

Compensation: $19.40/hr plus monthly bonus!

Learn more about our awesome Loss Mitigation team

About the opportunity:

First Help Financial, voted and certified as a "Great Place to Work" by our workforce for three years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth!

What you will do:

Your duties include but are not limited to:

• Negotiate with the impound facilities on the fees owed.
• Make decisions based on condition, fees, and profitability on whether to pick up or abandon the vehicle.
• Conduct conversations directly with impound facilities to gather necessary information.
• Complete legally required, state-specific impound packets to secure vehicles from impound yards.
• Document information about the location of vehicles, the reason for impound, and total fees due to secure vehicles in the system.
• Assign collateral for recovery, utilizing an approved vendor and ensuring customer accounts are documented accordingly.
• As needed, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts.
• Conduct follow-up conversations with impound facilities over abandoned vehicles to confirm vehicle location and/or renegotiate fees.
• Work closely with law enforcement agencies and other external partners to facilitate a smooth impound process.
• Assist other departments with inquiries related to the impounds process.
• Follow up on title and insurance processes to ensure a timely solution.
• Complete tasks on assigned accounts promptly.
• Ensure impound notices received are properly notated in the system.
• Utilize approved databases, tools, and internet searches to confirm vehicle impound status.
• Assist the Impound Team with the input and tracking of impound notices.
• Perform other related duties as assigned.

What you bring:

• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to accuracy in record-keeping.
• Familiarity with relevant laws and regulations governing vehicle impounds.
• Ability to work independently and as part of a team.
• 3+ years of hands-on experience with vehicle impounds or related field
• Demonstrating a comprehensive understanding of impound processes and regulations.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year-over-year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.