Proposal Manager

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

• Leading the end-to-end bid process, including scheduling and leading pursuit team meetings, developing content for RFP submissions, filling out questionnaires, creating compelling proposals and presentations and managing the proposal process from beginning through submission and beyond, including managing the process for Orals presentations and other follow up requests that are part of the pursuit.
• Developing and submitting compelling proposals and RFX pursuit deliverables that represent the win strategies, capabilities and value proposition of Everise.
• Coordinating with various internal teams, including but not limited to, sales, talent acquisition, regional operations, IT, legal and finance to ensure all aspects of a bid are addressed.
• Maintaining comprehensive and accurate proposal documentation, including proposal files, presentations, documents for submission and pricing information.
• Ensuring compliance with client requirements, regulations and industry standards.
• Demonstrate incredibly high level of detail orientation and project management skills to ensure proposals/pursuits are on track and successful.

Qualifications:

• Bachelor’s degree in business administration or a related field.
• 5+ years of experience as a proposal manager, bid manager, solutioning or a similar role.
• Experience in managing proposals and bids for Contact Center BPO services.
• Demonstrated success in winning bids through effective proposal management.
• Strong understanding of the proposal/bid lifecycle, proposal writing and presentation development.
• Being well acquainted with the Contact Center BPO Market.
• Proficiency in using MS Office software, Teams and SharePoint.
• Expert in MS PowerPoint, Excel and Word.
• Familiar with online bid portals such as Ariba and Coupa.
• The highest level of attention to detail is required to ensure high accuracy in bid preparation and review.
• Ability to project manage the pursuit.
• Ability to schedule/lead meetings, capture notes and action items and ensure timely follow up.
• Ability to collaborate with cross-functional teams and influence stakeholders at various levels

Preferred skills and qualifications

• Strong project management skills, with the ability to prioritize tasks, meet deadlines and manage multiple proposals simultaneously.
• Exceptional organizational and time management skills.
• Excellent analytical and problem-solving skills to assess bid opportunities and develop winning strategies.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively.
• Ability to create visually appealing and engaging bid presentations.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.