Senior Director, Technology Portfolio

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

At PetPlace, an IPH company, we are building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

Location: Remote - Chicago, New York, or Scottsdale preferred

As a Technical Program Director, through coordinating with multiple teams and stakeholders, you will be responsible for the successful delivery of the re-platforming program. This program will deliver a scalable, automated, and secure cloud environment, to enable the business to execute on its strategy.

Responsibilities

• Coordinate with cross-functional teams to deliver projects within defined scope, quality, time, and cost requirements.
• Collaborate with business units to understand their needs and align cloud solutions.
• Working alongside Project Manager, develop and manage program schedules, identifying risks, and clearly communicating goals to project stakeholders.
• Monitor and report on program status regularly to ensure project deliverables are on time and within budget.
• Resolve technical and operational problems within the given project scope.
• Interface with delivery teams, internal and external, to estimate work efforts, define milestones and manage resources.
• Engage with external partners and vendors to deliver the projects under re-platforming program.
• Communicate regularly with senior management regarding the status of projects.
• Manage stakeholder relationships and expectations by developing a communication process to keep others up-to-date on project results.
• Identify and escalate potential issues or risks that could affect the successful delivery of the program
• Ensure adherence to established standards and methodologies.
• Drive continuous improvement initiatives to optimize efficiency and quality.

Knowledge & Skills

• Should have strong technical background as well as knowledge of modern workspace Software-as-a-Service solutions and Cloud Hosting Services (preferably Microsoft Azure).
• Strong background in Microsoft Dynamics 365.
• Additional skills in project management.
• Proven ability to design, optimize and integrate business processes across disparate systems.
• Agile Development Methodology & Application Development best practices.
• Experience with building data platforms and leverage data to enhance systems, customer interaction, engagement, etc.
• Excellent analysis skills and the ability to develop processes and methodologies.
• Strong time management skills with the ability to plan, prioritize, monitor, and respond to inquiries quickly.
• Ability to multitask in a fast-paced, entrepreneurial environment.
• Strong external vendor and internal stakeholder communication skills—both written and spoken.
• Ability to organize project collateral and track task status.

Education and Experience

• Bachelor’s Degree or equivalent in Computer Science or related disciplines is required. Master's or higher in IT-related field strongly preferred.
• At least 10 years in roles including software/solution architecture or technical leadership.
• 10+ years’ experience in an IT field.
• Demonstrated ability to produce, manipulate, implement or enhance Enterprise Architecture concepts, roadmaps, principles and effective strategies.
• Demonstrated knowledge and skills in Application and Data Architecture.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)