Channel Partner Enablement Specialist

At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.

The Channel Partner Enablement Specialist at Calabrio will play a key role in supporting and enhancing our partner ecosystem. This individual will be responsible for developing and executing programs that empower our channel partners to successfully sell, implement, and support Calabrio solutions. The ideal candidate will have a deep understanding of channel partners, how people learn, and experience within call center operations. This role requires a blend of strategic thinking, hands-on execution, and the ability to build strong relationships with partners.

Key Responsibilities:

• Partner Enablement & Training: Design and implement training programs for channel partners, focusing on Calabrio's products, solutions, and key differentiators. Ensure training materials are comprehensive, engaging, and effectively communicated to a diverse range of partner audiences.
• Partner Onboarding: Lead the partner onboarding process to ensure a seamless and efficient introduction to Calabrio's offerings, sales processes, and resources. This includes organizing webinars, creating documentation, and providing ongoing support.
• Content Development: Collaborate with product and sales teams to develop enablement content, such as presentations, training modules, and best practice guides, tailored to different partner needs and learning styles.
• Partner Success: Regularly engage with partners to assess their understanding of Calabrio’s solutions and provide necessary support and guidance to drive their success. Serve as the go-to expert for partners regarding product features, use cases, and sales strategies.
• Performance Tracking & Reporting: Track the effectiveness of enablement initiatives, gather feedback from partners, and continuously improve training programs based on data and insights.
• Cross-functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure alignment on messaging, partner needs, and product updates. Act as a liaison between Calabrio and its partners to ensure the successful deployment and adoption of Calabrio’s solutions.
• Industry Expertise: Leverage a deep understanding of call center operations and the dynamics of partner relationships to identify new ways to support partner growth and improve sales performance.

Requirements

• Experience:
• Minimum of 3-5 years of experience in partner enablement, sales training, or a similar role within the call center or technology industry.
• Proven experience working with channel partners, developing training content, and understanding the intricacies of partner ecosystems.
• Strong understanding of call center operations, workforce management, and the technologies used to optimize agent performance.
• Skills & Abilities:
• Strong instructional design skills with the ability to create and deliver engaging, effective training programs.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence diverse audiences.
• Ability to understand partner needs and tailor content and training programs accordingly.
• Analytical mindset, capable of tracking and measuring the success of enablement programs and making data-driven improvements.
• Self-motivated with the ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Preferred Qualifications:
• Experience in workforce optimization or customer experience management technologies.

• Familiarity with Salesforce, Learning Management Systems (LMS), or similar tools for managing

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $120,000 annually.

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.