Offer summary

Qualifications:

Strong communication skills in writing in both English and Spanish., Around 3 years of experience managing tickets and customer service roles., Prior experience in property management as an administrative assistant or leasing coordinator is desired., Ability to effectively communicate and listen to clients and team members..

Key responsabilities:

Assist Property Managers and Owners with financial questions and tasks related to residential properties.

Review and send monthly financial packets for all properties, ensuring accuracy and compliance with instructions.

Conduct delinquency calls and prepare reports to update Property Managers on tenant payment statuses.

Onboard new properties by following a checklist to gather all necessary information and documents.

Job description

Gordian Staffing, A New Way of HR

We specialize in aiding small and medium-sized enterprises in the US and Canada, making business more accessible through specialized services and top-tier people solutions. Our relentless pursuit of growth empowers organizations to achieve superior results in their markets consistently.

The client you will be working with provides hands-on expert property management, maintenance and leasing services to owners of single family homes, and estates.

The Job activities for this job are the following:

Assist PMs, Owners, Accounting with financials questions and tasks regarding the Residential side.
Requesting contributions for projects, management fees, or unpaid invoices.
Review and Send financial packets for all properties monthly following the spreadsheet I created with specific instructions. Send PDF packets of properties that need to be mailed to the receptionist or myself to send from office.
Delinquency calls/ letter/ reports. Report to the PM weekly (or monthly) with status updates so they can report to the owners regarding delinquent owners.
Review, identify and correct tenant ledgers and inform PMs when tenants are paying incorrect amounts that results in a balance.
Process late fees on the 15th
Send notices to tenants when directed by PMs or directed by Maintenance department.
Sending Management and Lease agreements
Onboarding new properties from start to finish by following the checklist to receive all necessary information and documents before start date.

Schedule:

Monday to Friday

Regular schedule: 10:00 AM to 6:30 PM Mexico City time.

Daylight saving: 9:00 AM to 5:30 PM Mexico City time.

We offer:

Competitive Salary (According to experience).
Remote Work.
Work Stability.
Computer equipment.
Christmas bonus of 30 days (Aguinaldo).
12 vacation days after the first year.
IMSS.
Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

Minor medical insurance
Food vouchers
Restaurant tickets
Saving fund

Minimum requirements

Strong communication skills in writing
Fluent in English and Spanish.
Around 3 years of experience managing tickets (open ticket, assignation, follow up and closure)
Strong Customer Service Skills.
Prior experience in working in property management as an administrative assistant or leasing coordinator is desired.