Offer summary

Qualifications:

Experience as an account manager in a digital marketing agency., Hands-on experience with Meta and Google Ads., Excellent written and verbal communication skills., Detail-oriented with strong organizational abilities..

Key responsabilities:

Onboard new clients and ensure a positive initial experience.

Conduct weekly client meetings to update on performance and next steps.

Create and send meeting agendas and minutes to clients.

Record weekly performance reports and suggest media buying strategies.

Job description

Job Description - Digital Agency Account Manager

Why should you apply?

We use digital marketing to help charities fundraise online. If you want your skills as a great account manager to actually make a positive impact on the world then this is for you. And when we mean to make a difference, we literally mean it. Our team fundraised to feed orphans, help widows and support refugees. You will be the liaison between our team and the NGOs we serve.

So what are we looking for?

You’ve got experience being an account manager for a digital marketing agency

You have hands-on experience running ads on Meta and Google

You are a great communicator and have an infectious energy and charisma

You are detail oriented and thorough in your note-taking

You wanted to help charities and NGOs make the world a better place

How We Judge Success For This Role

Build a genuine friendship with the client so it pains them to leave you

Reduces the questions the internal team have after being assigned a task on Asana by writing detailed briefs and descriptions

Responds to clients in less than 15 minutes

We never get a complaint about communication from a client (their only complaint should be performance-related)

The agency retains clients for 6+ months

You understand the client's brand better than anyone else in the team

Requirements

Client Management

You will onboard new clients which includes getting access to ad accounts, introducing them to the team and ensuring they have a positive initial experience with our processes

You will share content and copy for client approval, collect any feedback/amendments and ensure the team fulfill that feedback

You will manage between 8-15 clients at any given time

Send monthly invoices to clients and ensure all invoices are paid on time

Client Meetings

You will conduct a weekly meeting with each client that can last up to 1 hour updating them on performance, task progression and next steps

Create agendas to address previous and future tasks before meetings

Send meeting minutes to clients directly after calls

Update Asana on action points directly after the client calls

Media Buying

You have a strong enough understanding of Meta and Google Ads to the extent that you explain Media buying performances

You can make simple suggestions on media buying strategies and content ideas on client calls

You have hands-on experience running Meta and Google Ads (you will not run or manage any advertising campaigns)

Client Reporting

You will record a Loom video each week explaining the results for the week, presenting new ideas and reporting on tests that have been conducted during the week (the content for this Loom video will be shared by the Head of Strategy but you will take their insights and record the report)

Monthly reports on the 1st of each month detailing the performance of emails and ads

Communication and Character

You overcommunicate and are extremely detailed oriented

You relentlessly chase tasks both from the client and from the internal team to ensure they are done early

A great energy and vibe that is infectious and makes everyone else happy

You go above and beyond to make clients happy

You are confident in front of the camera even when clients are pressuring you and asking difficult questions

Excellent written and verbal skills

Consistently chasing client happiness and satisfaction