People ops

🐼 Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

1. Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.

2. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.

3. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.

4. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.

5. Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.

6. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.

7. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.

8. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.

9. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.

10. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.

⭐ The People Ops role

Are you excited about operating, designing and scaling efficient HR operations in a fast-growing company? Join our vibrant People team at Alan as People Ops!

• Below is an overview of the role's key missions.

• All of those missions cover all the countries in which Alan operates (Belgium 🇧🇪 , Canada 🇨🇦 , France 🇫🇷 and Spain 🇪🇸 ) and also employees under employment of record.

• You'll work closely with one amazing mentor from our team, who will guide you through the intricacies of People Operations and help you grow in your role.

1️⃣ Employee lifecycle management (for a workforce of about 650 employees across 4 countries)

• Manage the lifecycle of Alaners: take care of pre-boarding, onboarding and offboarding, employment contract management, affiliation to the different social organizations.

• Promote an optimal employee experience: continuously improve processes to put Alaners at the heart of everything the People does (rather than thinking process-first) and design an employee experience that is aligned with Alan's Leadership Principles.

• Be a day-to-day touchpoints of Alaners through the oncall system to answer their questions, with a specific attention to document knowledge and improve processes.

2️⃣ Payroll management and administrative and legal compliance

In this role, you'll be at the heart of HR operations, especially on personnel administration and payroll. You will be responsible for:

• Collecting and transmitting variable pay elements to the different payroll providers with whom we work.

• Enter and monitor sick leave and its impact on payroll.

• Monitor legal leaves, flexible leaves and RTT.

• Check pay slips and prepare final accounts.

• Manage interactions with social organizations (occupational medicine, social security, mutual insurance, provident funds).

3️⃣ International operations

• Manage visa applications.

• Handle relocations requests from employees.

• Run the international payroll.

• Enrich documentation on those topics to spread the knowledge + maintain current documentation up to date.

4️⃣ Automation and efficiency of all key People processes

• Maximize the efficiency of the team with process documentation and automation.

• Identify and elimination operational inefficiencies.

• Incorporate AI where possible to reach those objectives.

⏩ Areas of development: individual situation management

One of the major areas of development for the role, after 6 months of successful onboarding, is the management of individual situations, which requires tact, empathy and a good knowledge of the employment law framework. People ops staff joining our team will be gradually guided and trained in this area.

Is it what you are looking for?

You may be a great fit for this role if you have:

• 0-4 years of professional experience (recent graduates are welcome!)

• Strong organizational skills and ability to manage multiple operational workflows

• Natural inclination toward process improvement and documentation

• Experience with or enthusiasm for automation tools and systems

• An eye for detail and a passion for accuracy

• The ability to work independently and make well-informed decisions

• A curiosity for learning new skills and processes quickly

• Fluency in French and English, both written and spoken. Dutch or Spanish is a plus.

• Prior experience in HR, even as an intern or in a work-study program.

As a plus:

• Experience in a startup or a scale-up environment.

Language requirements

• Professional fluency in French and English (spoken and written)

• Spanish and/or Dutch proficiency is a plus

Level range

For this opportunity, we are aiming to hire within the A2-B1 level range.

🙌   Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 

Therefore, we offer:

• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Transport. Country-specific commuter benefits.

• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Fair rewards. Generous equity packages complement your base salary.

• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.

• Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.