Offer summary

Qualifications:

Fluency in both French and English is required., Strong communication skills, both written and verbal., Experience in customer service or support roles is preferred., Ability to thrive in a fast-paced, remote work environment..

Key responsabilities:

Serve as the first point of contact for clients regarding beauty appointments.

Handle booking inquiries through chat, email, and phone.

Manage appointment changes and notify relevant parties.

Address customer complaints and assist with group bookings.

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is the leading Digital Beauty Concierge in London, redefining the personal care industry with a commitment to luxury, convenience, and innovation. As pioneers in the digital beauty space, they deliver premium beauty services directly to clients in their homes, workplaces, and hotels. Their mission is simple: to elevate beauty and wellness by offering a five-star service experience, powered by technology and delivered with a personal touch.

About the Role

We’re looking for a French-speaking Customer Support Specialist to join our growing team. You’ll be the first point of contact for clients—helping them book, reschedule, and manage their beauty appointments. Your goal: make every interaction feel seamless, polished, and personal. If you’re a great communicator who thrives in a fast-paced, remote environment—and you’re fluent in both English and French—we’d love to meet you.

What you’ll do

Handle booking inquiries via chat, email, and phone (in both French and English)
Reschedule or adjust bookings as needed
Notify customers and therapists about appointment changes or delays
Assign replacement therapists for canceled appointments
Assist with group and corporate bookings
Address low-level complaints professionally and efficiently

Required profile