Offer summary

Qualifications:

Experience with ServiceNow ITOM modules including Discovery, Service Mapping, and Event Management., Proficiency in cloud infrastructure governance with AWS, Azure, and GCP integrations., Knowledge of AIOps solutions, predictive analytics, and machine learning for incident management., Familiarity with scripting languages such as JavaScript, PowerShell, and Python is a plus..

Key responsabilities:

Design and deploy ServiceNow ITOM modules and optimize CMDB health.

Implement cloud infrastructure governance and configure event management with third-party tools.

Architect predictive analytics and develop self-healing automation solutions.

Build APIs for tool integrations and automate workflows using ServiceNow tools.

Job description

Role: ITOM Developer

Remote : Yes (Within USA)

Mode: Both Contract and FTE

ITOM Strategy & Implementation

Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).
Implement Cloud Infrastructure Governance (AWS, Azure, GCP integrations).
Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).
Optimize CMDB health with automated Discovery and Service Mapping.

AIOps Solutions Development

Architect predictive analytics & anomaly detection using ServiceNow AIOps.
Configure Machine Learning (ML) models for incident correlation and root cause analysis.
Implement AI-powered event grouping to reduce alert noise.
Develop self-healing automation (Integration with Orchestration).

Integration & Automation

Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).
Automate workflows using ServiceNow Flow Designer & IntegrationHub.
Develop custom AI/ML-driven dashboards for operational intelligence.

Technical Expertise:

ServiceNow ITOM Modules:

Discovery, Service Mapping, Event Management, Cloud Management
Operational Intelligence (OI), MetricBase, Health Log Analytics ✔ AIOps & Machine Learning:
Anomaly detection, Predictive Analytics, RCA
Integration with AI/ML platforms ✔ Scripting & Automation: - Good to Have
JavaScript, PowerShell, Python
Flow Designer, IntegrationHub, Workflow Editor ✔ Monitoring Tools Integration: Good to Have
Splunk, Dynatrace, AppDynamics, Prometheus

Small note on the client expectation :

For ITOM, we need someone who besides being experienced and had implemented all phases of discovery to include building mids, configurations, patterns and scripting , who also has the ability to truly perform production triaging and fix failed discovery or any discovery issues related to firewalls, mids, host issue, SNMP devices issues, clusters, IPs issues, investigating missing subnets, servers, cloud, vulnerabilities patching, etc.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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