Offer summary

Qualifications:

High school diploma or GED required., 1-2 years of experience in consumer loan operations is necessary., Experience in preparing consumer loan documents and servicing requests is essential., Strong attention to detail and customer service skills are important..

Key responsabilities:

Review and ensure loan documents are complete for transactions.

Research and resolve loan issues while updating members on their status.

Prepare and send loan closing documents for consumer loans.

Process and manage member accounts, participating in special projects as needed.

Job description

This a remote work from home position.

For over 89 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments.

Currently, we have an immediate opening for a Consumer Lending Loan Service Representative to join our team. The Consumer Lending Loan Service Representative is responsible for reviewing relevant loan documents from members required to complete loan transactions, researching, and resolving loan issues, preparing and sending loan closing documents for consumer loans, and processing and dispositioning member accounts.

Primary Responsibilities:

Ensuring loan documents are received to complete the loan transaction, completing a quality control review of the loan before closing, and preparing and sending loan closing documents.
Researching, resolving, and updating members on loan issues and status.
Recommending FFCU financial products and services to members to meet individual consumer needs.
Processing and disposition member accounts.
Participate in special projects and perform other duties and assignments as needed.

Basic Qualifications:

High school diploma or GED.
Minimum 1-2 years’ experience in consumer loan operations, including preparing consumer loan documents, funding consumer loans, and handling consumer loan servicing requests.

Benefits:

We offer exceptional benefits to our employees, including:

Competitive salary with a pay for performance bonus
Fully paid Medical, Dental, and Vision benefits package for employees.
Fully paid Life insurance, AD&D, short and long-term disability coverage
401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
Pet Insurance
3 weeks of PTO annually including 2 ½ days of float time.
9 paid holidays plus 2 half days

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.

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