Offer summary

Qualifications:

Exceptional verbal and written communication skills with a professional phone presence., Strong organizational abilities and proven experience in multitasking., Proficiency in Google Workspace applications and Microsoft Office suite, especially Word and Excel., Basic understanding of educational services or tutoring environment preferred..

Key responsabilities:

Serve as the primary point of contact for student and parent inquiries.

Coordinate and schedule tutoring sessions, ensuring optimal matching of students with tutors.

Manage the digital learning environment and maintain accurate documentation of tutoring sessions.

Handle incoming communications and support the creation of administrative processes to enhance operational efficiency.

Job description

This is a remote position.

Schedule:

Monday through Friday, 2:00 PM to 6:00 PM EST

Client Timezone: Eastern Time (EST)

Client Overview

Join a rapidly growing educational services company that’s making a significant impact in students’ lives through specialized math tutoring. This established organization maintains a team of dedicated tutors and serves a thriving client base in the greater Washington DC area. With a commitment to educational excellence and personalized attention, they’ve built a reputation for helping students achieve their full potential in mathematics.

Job Description

This is an exciting opportunity to become an integral part of a dynamic educational organization as a Virtual Administrative Assistant. You’ll be the backbone of daily operations, ensuring seamless coordination between tutors and students while maintaining the highest levels of organization and professionalism. This role offers the perfect blend of administrative expertise and educational impact, allowing you to contribute directly to student success while working in a flexible, remote environment. You’ll have the opportunity to utilize modern educational technology platforms and develop your skills in a growing organization that values efficiency and excellence.

Responsibilities

Serve as the primary point of contact for student and parent inquiries, providing professional and knowledgeable responses
Masterfully coordinate and schedule tutoring sessions, ensuring optimal matching of students with appropriate tutors
Manage the digital learning environment through the TutorBird platform, ensuring all session information is accurately recorded
Execute timely follow-ups with clients to maintain engagement and ensure satisfaction
Process and maintain detailed documentation of tutoring sessions and student progress
Coordinate with tutors to optimize scheduling and availability
Handle incoming communications through various channels including phone and email
Support the creation and maintenance of administrative processes to enhance operational efficiency
Maintain accurate and up-to-date client records and educational documentation

Requirements

Exceptional verbal and written communication skills with a professional phone presence
Strong organizational abilities and proven experience in multitasking
Proficiency in Google Workspace applications, particularly Google Voice
Demonstrated expertise in Microsoft Office suite, especially Word and Excel
Quick learner with the ability to master new software platforms and systems
Detail-oriented mindset with excellent documentation skills
Basic understanding of educational services or tutoring environment preferred
Reliable internet connection and quiet work environment
Commitment to maintaining confidentiality of student information
Must be available during Eastern Time business hours