Portfolio Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Portsmouth, NH - also open to fully remote

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

Position Overview

The Commercial Credit Portfolio Manager is responsible for overseeing CCF's commercial loan and lease portfolio to ensure it meets the organization's credit risk objectives. Reporting to the Chief Credit Officer, this role supports CCF's portfolio of booked business and works closely with Credit Administration throughout the approval process and beyond. This position requires a strategic approach to implementation of sound credit policies, and continuous monitoring to maintain a balanced portfolio with appropriate risk dispersion.

Key Responsibilities

Portfolio Management & Monitoring

• Maintain a comprehensive commercial loan and lease portfolio management philosophy aligned with the bank's overall vision and values
• Assist with the monitoring of the total portfolio through report preparation and maintenance
• Establish portfolio objectives for watch list parameters, delinquencies and nonperforming assets
• Monitor portfolio composition to ensure appropriate diversification by industry, geography, and individual borrowers
• Help monitor concentration limits at individual customer, industry, and product levels
• Advise CCF management of any potential issues in portfolio concentrations, exposures and/or market risks
• Monitor compliance with credit policies covering risk management monitoring

Credit Risk Management

• A significant portion of this job will be to underwrite Annual Reviews, Credit Renewals, Modifications, manage Covenant Tracking and/or Violations, and prepare Watchlist Reports to send to Special Assets (SAG)
• Provide objectivity to the Credit approval process
• Monitor risk-rating processes to ensure accurate and consistent application across the portfolio
• Participate in monitoring risk ratings and make appropriate revision recommendations
• Develop and implement underwriting standards for specific business segments
• Lead watch list management, including early identification of deteriorating credits
• Facilitate the receipt of financial updates on customer relationships in concert with Business Development Managers and Credit Officers to identify early warning signs of trouble
• Communicate material financial changes or covenant non-compliance within existing relationships with Chief Credit Officer and/or the appropriate Credit Officer
• As requested, aid in assisting with resolving credit problems, delinquent payment issues and other related risk management affairs

Portfolio Concentration Management

CCF recognizes a fundamental principle behind sound lending is diversification of risk and the avoidance of unduly large concentrations of credit to any one Obligor, or series of Obligors, where repayment is predicated upon a common factor. This position will:

• Help identify, measure, monitor and move to control concentrations within the portfolio as it pertains to Obligor industry type (typically based on NAICS Code)
• Ensure the Bank's safety, soundness and profitability are not threatened in the event of an economic downturn impacting one or more specific types of collateral, industry and/or Obligor
• Help establish clear processes for maintain/exit decisions on deteriorating credits

Reporting & Analysis

• Produce regular portfolio analysis reports showing risk concentrations, trends, and exceptions
• Lead portfolio review meetings with CCF management to discuss performance and strategy
• Conduct historical analysis of portfolio performance across business cycles
• Write clear and concise credit correspondence as required

What Do You Need?

Must Have

• Bachelor's degree in Finance, Economics, Business Administration, or related field
• Minimum of five years of experience in a bank or equivalent combination of experience
• Strong understanding of credit analysis, loan structuring, and portfolio management concepts
• Experience with risk-rating methodologies
• Demonstrated ability to analyze complex financial data and translate it into actionable insights
• Knowledge of credit policies and standards
• Strong knowledge of Microsoft Excel
• Experience with financial analysis associated with lending
• Awareness of banking laws, federal regulations, bank policies, that pertain to position & business unit (and/or a strong willingness/ability to learn quickly)
• Excellent communication skills with ability to write clear and concise credit correspondence
• Capability to think independently and proactively manage various relationships while balancing multiple priorities
• Self-starter, ability to work independently
• Capacity to prioritize multiple tasks to meet deadlines
• Professional demeanor and willingness to cooperatively participate on a team

Nice to Have

• Master's degree in Business Administration, Finance, or related field
• Formal credit training
• Credit portfolio certification or formal credit training
• Experience implementing or optimizing loan portfolio management systems
• Background in developing market segmentation strategies
• Ability to advocate persuasively

Might Have

• Experience with portfolio acquisitions
• Background in loan workout or special assets management
• Expertise in specific industry verticals (e.g., healthcare, manufacturing, technology)
• Experience with stress testing methodologies
• Knowledge of statistical modeling techniques for portfolio analysis
• Experience with loan securitization or syndication

This position requires a strategic thinker who can balance risk management with business development goals, while maintaining a disciplined approach to portfolio management in changing economic conditions.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.