Offer summary

Qualifications:

Fluent in English, both written and spoken., Excellent communication skills with a positive, proactive mindset., Organized, detail-oriented, and a self-starter who works well independently., Experience in customer-facing roles is a plus, along with familiarity with CRMs like Intercom or Zendesk..

Key responsabilities:

Provide friendly and efficient support to users via chat and email.

Troubleshoot user issues and guide them through product features.

Track customer feedback to enhance the product and ensure user satisfaction.

Collaborate with product and tech teams to represent the voice of the customer.

Job description

About Us

Recognized by G2 as the 3rd fastest-growing product globally in both 2023 and 2024, AdCreative.ai is a Paris-based startup backed by Europe’s top investors. In just 18 months, we've gone from $0 to $40M in ARR, serving users in 192+ countries—and we’re just getting started.

We help businesses of all sizes—from solopreneurs to global brands—create high-converting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we’re building the future of advertising—and we want you on this journey.

About the Role

We’re looking for a Customer Success Specialist based in Taiwan who’s excited to help users succeed and take ownership in a global, fast-paced environment. You’ll join a passionate team, support users via chat and email, and ensure every customer gets maximum value from AdCreative.ai.

This role is perfect if you:

✅ Are passionate about tech, startups, and AI
✅ Love helping people and solving problems
✅ Want to grow in a fast-paced, international company

What You'll Be Doing

Deliver friendly, fast, and helpful support via chat and email
Troubleshoot user issues and guide them through features
Help customers get the best results and ROI with AdCreative.ai
Track and prioritize customer feedback to improve the product
Be the voice of the customer—collaborate with product and tech teams
Contribute to our help center and internal documentation
Join weekly team meetings, brainstorms, and knowledge sessions

What We're Looking For

Fluent in English (written and spoken)
Excellent communication skills and a positive, proactive mindset
Self-starter who works well independently and takes initiative
Organized and detail-oriented
A problem-solver who enjoys figuring things out

Bonus points if you have:
✨ Experience in customer-facing roles
✨ Familiarity with Intercom, Zendesk, or other CRMs
✨An interest or background in marketing, SaaS, or design tools

What You'll Get

🚀 Full onboarding and training
🌎 Work with a global, fast-growing team
📈 Career progression opportunities—we love promoting from within!
🧠 Firsthand experience with the world’s leading AI ad platform
🎉 Flexible, remote-friendly culture
💬 A supportive, collaborative, and fun team
💰 Competitive salary based on experience

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