Senior Technical Support Engineer (Remote Poland)
Offer summary
Qualifications:
Bachelor's degree in Computer Science or related technical field or equivalent work experience., Strong technical background with expert troubleshooting and reasoning skills., Proven experience in handling critical system issues and escalations, particularly in data network level troubleshooting., Familiarity with Microsoft Technologies, Linux system administration, and database experience (SQL Queries)..Key responsabilities:
- Provide technical post-sales support to Ivanti customers, managing critical issues on a day-to-day basis.
- Reproduce customer environments to identify and root cause issues effectively.
- Communicate clearly and effectively with customers, ensuring high levels of satisfaction and success.
- Collaborate with team members to develop solutions that address customer needs and improve service delivery.
Job description
Location: Poland Remote
Join our team:
Looking for more than just a job? We like developing our people just as much as we like developing great products.
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. Ivanti is experiencing significant growth worldwide.
The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. With more than seven acquisitions in the last four years and open positions around the globe, it's an exciting time to join Ivanti.
If you’re passionate about what you do, are a champion of customer satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!
Job Description
The main duty of the EMEA Enterprise engineer is to provide technical post-sales support to Ivanti customers. Managing critical issues is part of the day-to-day business.
Essential Skills & Experience
The individual must have a very strong technical background and be experienced in troubleshooting issues. Reproduce customer environments in order to root cause issues is key.
Skills relevant for the job:
- Expert troubleshooting and reasoning skills
- Strong written and verbal communication skills
- Proven experience working on critical system down issues and escalations
- Proven experience in troubleshooting data network level issues - IP Networking, DNS, Firewall, HTTPS, Load Balancers
- Experience with Microsoft Technologies (LDAP, ActiveSync, Active Directory, ISA/TMG)
- Experienced in dealing with PKI security
- Bachelor degree in Computer Science or related technical field or equivalent work experience
- Linux system administration
- Database Experience - SQL Queries
Languages: English is required, any additional languages would be a bonus
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Required profile
Experience
Other Skills
- Troubleshooting (Problem Solving)
- Microsoft Software
- Communication
- Problem Solving