Offer summary

Qualifications:

Bachelor's degree from an accredited university., 5+ years of experience in account management or client success, with 1-2 years in a leadership role., Strong interpersonal and communication skills, with experience in leading meetings and coaching peers., Experience with Salesforce or CRM platforms is preferred..

Key responsabilities:

Guide and grow existing client relationships while driving renewal and expansion strategies.

Lead and mentor a team of Account Managers, focusing on client engagement and account planning.

Own key performance metrics related to retention, expansion, and client satisfaction.

Collaborate with internal teams to ensure a seamless customer journey and act as a thought leader within the Account Management team.

Job description

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

As the Team Lead, Account Management, you’ll play a pivotal role in guiding and growing Litify’s existing client relationships. Reporting directly to the VP of Customer Success, you will drive renewal and expansion strategies, lead a high-performing team of Account Managers, and take ownership of account health, retention, and growth.

This is both a strategic and hands-on role. You’ll be responsible for executing renewal plans, identifying new revenue opportunities, and coaching team members to maximize client value. You’ll also be instrumental in aligning internal teams, leading monthly pipeline and strategy meetings, and serving as a key voice in evolving our account management practices.

In this role, you will:

Serve as a strategic partner to the VP, Customer Success to develop and execute renewal and upsell strategies across the client base
Lead and mentor a team of Account Managers, providing guidance on client engagement, pipeline generation, and account planning
Own and track key performance metrics around retention, expansion, and client satisfaction
Lead monthly team meetings focused on pipeline progression, renewal forecasting, and growth targets
Guide and support Account Managers in developing upsell motions and identifying whitespace opportunities
Partner with Customer Success, Product, and Sales to ensure a seamless, value-driven customer journey
Act as an escalation point and thought leader within the Account Management team
Demonstrate and communicate Litify’s platform value through tailored recommendations, business reviews, and client meetings

We require:

A bachelor’s degree from an accredited university
5+ years of experience in account management, client success, or related SaaS roles, with at least 1-2 years in a leadership or team lead capacity
Proven success in managing and expanding enterprise customer relationships
Strong interpersonal and communication skills, including experience leading meetings, coaching peers, and presenting to executive stakeholders
Experience collaborating cross-functionally with Sales, Product, and Customer Success teams
An analytical mindset with the ability to use data to drive strategic decisions
Experience working with Salesforce or CRM platforms strongly preferred
Exposure to the legal industry and working with firms of all sizes, from boutique to AmLaw 200, is a plus
Self-starter attitude with strong organizational skills and a passion for building team culture

Disclosure:
The estimated base salary range for this role is $100,000-115,000. You will also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

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