Offer summary

Qualifications:

Bachelor’s degree in business administration, IT, or related field., 5+ years of experience in business change management, training, and technology transformation., Experience with technology platforms like Salesforce, Snowflake, and Adobe InDesign., Strong communication, facilitation, and stakeholder engagement skills..

Key responsabilities:

Develop and execute change management strategies that drive user engagement.

Design and deliver technology training programs, workshops, and user materials.

Partner with cross-functional teams to align solutions with business needs.

Lead process discovery, mapping, optimization, and standardization efforts.

Job description

Technology Business Transformation Manager

RKD Group is a leading direct response marketing and advertising agency dedicated to serving nonprofits. Headquartered in Dallas, Texas, we are a remote-first company that has helped hundreds of nonprofits raise billions of dollars to drive meaningful impact.

Job Summary

We are seeking a Technology Business Transformation Manager to lead critical business process improvements and drive the successful adoption of technology solutions. This role is instrumental in optimizing operations, enabling organizational change, and fostering technology adoption (including Salesforce) to enhance efficiency and impact.

Success in this role requires strong collaboration, a deep understanding of change management, and a passion for enabling people through process and technology.

Key Responsibilities

Change Management & Adoption

Develop and execute change management strategies that drive user engagement.
Gather feedback, identify pain points, and foster buy-in from end-users.
Create clear communication plans for technology changes, timelines, and benefits.

Technology Training & Support

Design and deliver technology training programs, workshops, and user materials.
Provide hands-on support, coaching, and adoption oversight.
Monitor usage and adoption metrics to drive continuous improvement.

Cross-Functional Collaboration

Partner with Technology, Client Services, Account Management, and Delivery teams to align solutions with business needs.
Act as a liaison between business teams and technical stakeholders.

Business Process Optimization

Lead process discovery, mapping, optimization, and standardization efforts.
Develop clear documentation, including process flows, SOPs, and best practices.

What Success Looks Like

Increased adoption and effective use of technology tools.
Streamlined processes with improved efficiency and reduced complexity.
High-quality training materials and documentation.
Positive feedback from stakeholders on usability and impact.

Qualifications & Skills

Bachelor’s degree in business administration, IT, or related field.
5+ years of experience in business change management, training, and technology transformation.
Experience with technology platforms like Salesforce, Snowflake, and Adobe InDesign.
Familiarity with Agile tools and practices (Jira, Confluence).
Strong communication, facilitation, and stakeholder engagement skills.
Ability to thrive in a fast-paced, remote-first environment.

Location: Remote

Pay Range expected for the position: $110k - $130k annually.

The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits.

RKD Group is an Equal Employment Opportunity employer.

No sponsorships available for this position.

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